Delivery Operations Lead - Customer Experience & Team Growth

Tesla; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company is seeking a Delivery Manager to oversee vehicle delivery operations and enhance customer satisfaction. You will lead the delivery vehicle preparation team, manage operations, and ensure adherence to Tesla standards. Ideal candidates will have a Bachelor's degree and 2+ years of experience in a service-oriented environment, along with strong leadership, time management, and communication skills. The role includes evening and weekend work, ensuring flexibility.

Formación

• 2+ years of applicable experience in a service-focused industry.
• Proven track record to meet or exceed goals.
• Ability to work evenings, weekends, and holidays.

Responsabilidades

• Lead Delivery Vehicle Preparation Team and manage documentation.
• Coordinate vehicle movement and delivery schedules.
• Recruit, train, and develop teams in a timely manner.
• Proactively resolve customer concerns regarding vehicle preparation.

Conocimientos

Technical communication

Time management

Team leadership

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

A leading automotive company is seeking a Delivery Manager to oversee vehicle delivery operations and enhance customer satisfaction. You will lead the delivery vehicle preparation team, manage operations, and ensure adherence to Tesla standards. Ideal candidates will have a Bachelor's degree and 2+ years of experience in a service-oriented environment, along with strong leadership, time management, and communication skills. The role includes evening and weekend work, ensuring flexibility.