Delivery Manager

Cognizant; Guadalajara; Híbrido; MXN 1,286,000 - 1,654,000; Jornada completa

Descripción de la vacante

A leading global IT services company is seeking an experienced Delivery Manager with 10 to 12 years of expertise in ITIL and IT Service Management. The role focuses on managing service delivery processes within a hybrid work model, ensuring high-quality customer service and operational efficiency. The ideal candidate will possess strong communication skills, ITIL knowledge, and a commitment to continuous improvement, contributing to the organization's success and societal impact.

Servicios

Competitive benefits and salary package

Ongoing support for training and development

Diverse and inclusive workplace culture

Formación

• Strong understanding of ITIL principles and their application.
• Expertise in customer service management and IT service management processes.
• Proficiency in analyzing service performance data.

Responsabilidades

• Oversee delivery of IT services aligning with customer expectations.
• Manage service delivery processes to enhance operational efficiency.
• Collaborate with teams to implement ITIL best practices.

Conocimientos

Understanding of ITIL principles

Customer service management expertise

Excellent communication skills

Data analysis proficiency

Team leadership in a hybrid environment

Commitment to continuous learning

Educación

Bachelor's degree in a relevant field

Herramientas

ITIL Foundation Certification

Certified in IT Service Management (CITSM)

Descripción del empleo

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our client.

Job Summary

We are seeking an experienced Delivery Manager with 10 to 12 years of expertise in Customer Service Management ITIL and IT Service Management. The ideal candidate will manage and optimize service delivery processes in a hybrid work model ensuring high-quality customer service and operational efficiency. This role requires a proactive approach to problem-solving and a commitment to continuous improvement contributing to the companys success and societal impact.

Responsibilities

• Oversee the delivery of IT services ensuring alignment with customer expectations and business objectives.
• Manage and optimize service delivery processes to enhance operational efficiency and customer satisfaction.
• Collaborate with cross-functional teams to implement ITIL best practices and improve service management frameworks.
• Monitor service performance metrics and implement corrective actions to address any deviations from targets.
• Develop and maintain strong relationships with stakeholders to ensure effective communication and service delivery.
• Lead initiatives to enhance the customer service experience focusing on quality and responsiveness.
• Coordinate with technical teams to resolve service-related issues promptly and effectively.
• Ensure compliance with IT service management standards and policies.
• Provide guidance and support to team members fostering a culture of continuous learning and improvement.
• Analyze service delivery data to identify trends and opportunities for process improvements.
• Prepare and present reports on service performance and improvement initiatives to senior management.
• Drive innovation in service delivery through the adoption of new technologies and methodologies.
• Support the development and implementation of service management strategies that align with organizational goals.

Qualifications

• Possess a strong understanding of ITIL principles and their application in service management.
• Demonstrate expertise in customer service management and IT service management processes.
• Have excellent communication and interpersonal skills to effectively interact with stakeholders.
• Show proficiency in analyzing service performance data and implementing improvement measures.
• Exhibit the ability to lead and motivate teams in a hybrid work environment.
• Display a commitment to continuous learning and staying updated with industry trends.
• Hold a bachelors degree in a relevant field or equivalent experience.

Certifications Required

ITIL Foundation Certification Certified in IT Service Management (CITSM)

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered