Delivery Consultant - System Operator iseries/AS400 (Monterrey/Queretaro)

IBM Computing; Ciudad de México; Presencial; MXN 467,000 - 655,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is seeking a Delivery Consultant to work closely with clients. The ideal candidate will have strong knowledge of IBM i OS and be able to identify and resolve client challenges through tailored solutions. This role involves agile planning, relationship building, and collaboration within a dynamic team.

Formación

• General knowledge of IBM i OS including basic commands.
• Ability to monitor and manage jobs effectively.
• Experience with output queue operations and message handling.

Responsabilidades

• Work with clients to design and optimize IBM Technology solutions.
• Understand client challenges and develop tailored solutions.
• Create and execute agile plans for installations and migrations.
• Build strong relationships at all organizational levels.

Conocimientos

General knowledge of IBM i OS

Job monitoring

Output queue operations

Message handling in system queues

Basic backups and restores

Alert handling and resource monitoring

Library and object concepts in IBM i

Operation of HMC consoles

Intermediate English

Descripción del empleo

Overview

Joining the IBM Technology Expert Labs teams means you\'ll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you\'ll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients\' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you\'ll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

If you are passionate about success with both your career and solving clients\' business challenges, this role is for you. To help achieve this win-win outcome, a \"day-in-the-life\" of this opportunity may include, but not be limited to…

• Solving Client Challenges Effectively: Understanding clients\' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency.

• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.

• Technical Solution Workshops: Conducting and participating in technical solution workshops.

• Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.

• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.

• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required technical and professional expertise

• General knowledge of IBM i OS (menu navigation, basic commands such as WRKACTJOB, DSPMSG, WRKSPLF).
• Job monitoring: identify active, waiting, or failed jobs.
• Output queue operations (spool files): printing, cleanup, report verification.
• Message handling in system queues (QSYSOPR, QSYSMSG).
• Execution of basic backups and restores (using SAVLIB, RSTLIB, tapes, BRMS if installed).
• Alert handling and resource monitoring (using Navigator for i or third-party tools).
• Library and object concepts in IBM i (libraries, physical/logical files, programs).
• Operation of HMC consoles or remote interfaces (basic).

Preferred technical and professional experience

• Intermediate English level.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.