Delivery Area Manager

Amazon; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global delivery service company seeks a Delivery Station Manager in Mexico City to oversee daily operations and lead teams. Responsibilities include ensuring safety, managing performance, and adapting to changes. Candidates require a Bachelor's degree, management experience, and fluency in Spanish and English. This role involves significant leadership and process improvement tasks, contributing to operational excellence.

Formación

• 2+ years of performance metrics experience.
• 4+ years direct management experience.
• Experience in a delivery or manufacturing environment.
• Interest in long-term career development in Logistics.

Responsabilidades

• Manage the daily operations of the delivery station.
• Lead a team of Process Assistants and manage delivery service providers.
• Ensure a safe work environment and address team needs.
• Adapt to operational changes and track sorting operations.

Conocimientos

Performance metrics

Process improvement

Team management

Bilingual (Spanish / English)

Educación

Bachelor's degree or equivalent

Descripción del empleo

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Main activities are:

Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.

Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.

Proactively identify and lead process improvement initiatives and Lean tools.

Key job responsibilities

You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, one of the most important aspects of your job is to lead change at internet speed, innovation has made us the global company that we are today.

Help in daily operations: Receive, scan, lift and move shipments up to 25 kg each.

Route shipments within the AMZL coverage area.

Support and assign job duties to process assistants.

Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and driver’s dispatch.

Continual standing and/or walking an average of 5 miles daily.

Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.

Basic Qualifications

• Bachelor's degree or equivalent

• 2+ years of performance metrics, process improvement or lean techniques experience

• 4+ years direct management experience for employees and their performance-

• Fluent in both Spanish and English.

Preferred Qualifications

• Degree in Engineering, Operations or related field is a plus.

• 5+ years management experience in a delivery, manufacturing, production or distribution environment.

• Management of a minimum of 100 employees (including payroll, performance management, work-flow assignment).

• Interest in long-term career development in Logistics & Transportation.

• Experience working and managing 3PL operations.

• Candidates must be flexible to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.