Deliver Center Team Lead - DSC

SoftwareONE; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

SoftwareONE seeks a Deliver Center Team Lead to guide a team within the Digital Supply Chain department. The ideal candidate will manage performance reviews, ensure operational compliance, and have strong English skills. This full-time, hybrid role offers a creative culture and numerous employee benefits, aimed at achieving exceptional customer satisfaction.

Servicios

Employee recognition programs

Variety of training and development opportunities

Work-life balance

Referral bonus program

Multicultural interaction

Formación

• Previous experience orchestrating work teams is crucial.
• Advanced English is required.
• Experience with customer interactions and understanding client life cycles.

Responsabilidades

• Coordinate and mentor team members to meet goals.
• Ensure operational indicators and SLA compliance.
• Identify and manage process deviations.

Conocimientos

Leadership

Problem-solving

Attention to details

Adaptability

Strong work ethic

Educación

Bachelor's degree in Economics and Administration

Herramientas

Microsoft Licensing knowledge

Descripción del empleo

Why SoftwareOne?

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering outstanding Customer Satisfaction and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The role

We are thrilled to announce an opportunity to join our team as:

Deliver Center Team Lead

Digital Supply Chain Global

SoftwareOne

Scope: Full-time / Hybrid Model | Software & Cloud Marketplace Delivery | Location: Mexico City

The Delivery Center Team Lead is a key role responsible for coordinating a group of individuals within an organization. They provide guidance, support, and mentorship to senior team members, ensuring goals are met and encouraging a productive work environment. Team Leads play a crucial role in driving team performance and supplying to the organization's success. Responsible for the CSP (quoting, Customer pre-check, onboarding, activation, after-sales and support on the tenant allocation and critical issues) for European-based accounts.

Key activities:

• Ensuring operational indicators and SLA compliance.
• Identify process deviations.
• Handle case inventories.
• Team management: performance review, feedback, mentor, talent identification, strengths, etc.

What we need to see from you

• Bachelor's degree completed in Economics and Administration preferred.
• Crucial previous experience orchestrating work teams.
• Advanced English is required.
  
• Experience having direct contact with customers - Service, metrics, volume, processes, deliverables.
• Understanding of the end-to-end process, customer management (the whole client life cycle), to gain the confidence of the team and the stakeholders management.

Nice to Have Background:

• Experience in the IT Sector or Pharma Sector.
  
• Knowledge of Microsoft Licensing.
  

Soft Skills:

• Leadership.
• Strong problem-solving skills, attention to details, research and resolution skills.
• Adaptability.
• Dedication and Commitment.
• Must be reliable, possess a strong work ethic, and have a professional demeanor.

Why should you join our team?

• Creative culture with lived what we value for an appreciative and encouraging work environment.
• Employee recognition programs.
• A variety of training and development opportunities.
• Work-life balance.
• Referral bonus program.
• Multicultural interaction.
• Contribution to society through employee initiatives.
• Corporate events.
• The newest technologies for our clients and colleagues.
• And much more!

Are you interested?

Apply now, and we will get in touch very soon!

Disclaimer /Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Function

Software & Cloud

• Bachelor's degree completed in Economics and Administration preferred.
• Crucial previous experience orchestrating work teams.
• Advanced English is required.
  
• Experience having direct contact with customers - Service, metrics, volume, processes, deliverables.
• Understanding of the end-to-end process, customer management (the whole client life cycle), to gain the confidence of the team and the stakeholders management.

Nice to Have Background:

• Experience in the IT Sector or Pharma Sector.
  
• Knowledge of Microsoft Licensing.
  

Soft Skills:

• Leadership.
• Strong problem-solving skills, attention to details, research and resolution skills.
• Adaptability.
• Dedication and Commitment.
• Must be reliable, possess a strong work ethic, and have a professional demeanor.

Why should you join our team?

• Creative culture with lived what we value for an appreciative and encouraging work environment.
• Employee recognition programs.
• A variety of training and development opportunities.
• Work-life balance.
• Referral bonus program.
• Multicultural interaction.
• Contribution to society through employee initiatives.
• Corporate events.
• The newest technologies for our clients and colleagues.
• And much more!

Are you interested?

Apply now, and we will get in touch very soon!

Disclaimer /Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

We are thrilled to announce an opportunity to join our team as:

Deliver Center Team Lead

Digital Supply Chain Global

SoftwareOne

Scope: Full-time / Hybrid Model | Software & Cloud Marketplace Delivery | Location: Mexico City

The Delivery Center Team Lead is a key role responsible for coordinating a group of individuals within an organization. They provide guidance, support, and mentorship to senior team members, ensuring goals are met and encouraging a productive work environment. Team Leads play a crucial role in driving team performance and supplying to the organization's success. Responsible for the CSP (quoting, Customer pre-check, onboarding, activation, after-sales and support on the tenant allocation and critical issues) for European-based accounts.

Key activities:

• Ensuring operational indicators and SLA compliance.
• Identify process deviations.
• Handle case inventories.
• Team management: performance review, feedback, mentor, talent identification, strengths, etc.