Dealer Sales Development Consultant

Caterpillar Brazil; Ciudad de México; Presencial; MXN 520.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life insurance

Extended maternity/paternity leave

Employee resource groups

Descripción de la vacante

Caterpillar Inc. is seeking a Senior Training Consultant to elevate dealer sales teams by shifting them from transactional selling to advisory relationships. You will design and deploy training programs that drive value selling and services adoption across the Americas.

Based in the Americas Distribution Services Division, you will collaborate with the Global Commercial Talent Development team to align leadership development with market priorities and customer outcomes.

Formación

• Customer focus and satisfaction as primary consideration in business decisions.
• Strong consulting knowledge and ability to guide clients and teams.
• Excellent communication and relationship-management skills.

Responsabilidades

• Be the primary regional contact for dealers and sales teams for training and leadership development.
• Promote training modules and programs to dealers and regional teams; tailor content to their processes.
• Manage intake of dealer/district training requests for defined territory.
• Be knowledgeable of product training strategies, resources, contacts and tools.
• Assess regional learning needs and advise on improvements with the Global Commercial Learning team.
• Support effective deployment of training operations and ensure smooth daily execution.

Conocimientos

Customer Focus

Service Excellence

Consulting

Decision Making

Effective Communications

Problem Solving

Relationship Management

Training Operations

Educación

Bachelor’s degree or higher in HR/education/instructional design

Descripción del empleo

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. As the Senior Training Consultant (Dealer Sales Development), you will play a critical role in shifting dealer sales teams from transactional sellers to trusted advisors by building customer-back selling skills, equipping dealer teams to position solutions, not just products; strengthening value-selling and services adoption and enhancing key account management through relationship-driven consultation. This position will reside in the Americas Distribution Services Division’s COE-Marketing & Sales Operations team in support of efforts to drive consistent, differentiated customer experiences and build dealer sales force capabilities aligned to segment growth priorities. It will collaborate closely with the Commercial Learning team within Global Commercial Talent Development. This role is responsible for the deployment and implementation of Dealer Sales & Leadership Development Processes to improve dealer salesforce commercial skills, dealer leaders’ skills and the dealers’ L&D organizations and learning effectiveness.

What You Will Do

Bachelor Degree Pre-Advanced English Be the primary point of contact in their region for dealers, District Industry and DSD teams for Sales & Leadership training Promote training modules, courses and programs to dealers and regional & district teams; ensuring that courses and materials are relevant to dealers' needs and processes. Will engage primarily with dealer sales management, L&D and/or HR managers. Manage intake of dealer/district training requests for defined territory. Be knowledgeable of all Industry teams’ product training strategies, resources & contacts. Gather regional dealer feedback and provide these insights to the Global Commercial Learning team to identify needs, gaps and improvement opportunities to ensure success of the training program. Be knowledgeable of Sales & Leadership competency models, assessment tools, learning solutions and learning platforms. Assess dealers’ salesforce learning and development capability & advise dealers on key improvement areas.

What You Have (Required Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

What Will Put You Ahead (Preferred Skills)

• Previous marketing and/or sales experience
• Industry training experience
• Certified Training Professional (CTP)
• Certified Instructional Designer (CID)
• Bachelor’s degree or higher human resources, education, instructional design, or related field
• Intermediate Spanish

Additional Information

This position requires up to 25% travel. Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements.

Benefit elegibility may vary by position and location.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.