Dealer Care Analyst (TEMP)

GM Financial; Monterrey; On-site; MXN 201,000 - 335,000; Full time

Job summary

GM Financial is seeking a detail‑oriented Credit Operations Analyst to join our Monterrey team. You will receive, analyze, and respond to credit applications and purchasing inquiries from dealers, ensuring timely, policy-compliant decisions.

Qualifications include a Bachelor’s degree in administration, accounting, economics or related, and 1+ year of customer service or credit analysis experience. Bilingual English preferred.

Qualifications

• Bachelor’s degree required (administration, accounting, economics or related).
• 1+ year of experience in customer service, credit analysis or related.
• Desirable background in financial institutions or banking.

Responsibilities

• Provide dealers with assistance regarding credit applications, analysis, and purchasing inquiries via email and phone.
• Maintain full knowledge of credit policies and procedures.
• Deliver daily reports in a timely manner.
• Ensure compliance with risk and fraud policies.
• Maintain call handling times within established targets.

Skills

English proficiency

Customer service

Teamwork

Communication

Education

Bachelor’s degree in administration, accounting, economics or related

Tools

Microsoft Copilot

Job description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose

We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

Responsibilities

About the role

This department is responsible of receive, analyze, and answer credit operations on stablished time and manner, always following the policy and quality criteria. This role is also in charge of finding proper solutions to document verification, insurance and purchasing requests from the dealers and help them to ensure the correct delivery of the credit requests.

In This Role You Will

• Provide dealers with assistance regarding credit applications, analysis, and purchasing inquiries via email and phone.
• Maintain full knowledge of credit policies and procedures.
• Deliver daily reports in a timely manner.
• Ensure compliance with risk and fraud policies.
• Maintain call handling times within established targets.

Qualifications

What makes You an ideal candidate

• Intermediate/Advanced English skills (will be evaluated during interview).
• Customer Service experience (telephone support).
• Teamwork and collaboration.
• Good communication skills, both written and oral.

Additional Knowledge And Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience & Education

• Bachelor’s degree in administration, accounting, economics or related.
• +1 years of experience in customer service, credit analysis or related.
• Desirable financial institution or banking background.

GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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