Data Support Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Support Analyst to join our team in Mexico City, México (MX-MEX), Mexico (MX).

Job Summary:

We are seeking a proactive and organized Data Support Analyst to join our team. This role is essential for managing incoming Jira support tickets related to data requests and incidents, prioritizing these requests relative to ongoing projects, and ensuring timely resolution by either addressing the issues directly or assigning them to the appropriate team members.

Responsibilities:

• Ticket Management: Monitor incoming Jira tickets, prioritize them according to urgency and team resources, and coordinate with the team to ensure timely resolution.
• Issue Resolution: Address low-complexity data issues directly or coordinate with technical resources to resolve more complex requests.
• Priority Coordination: Work with team members and stakeholders to identify and manage work priorities, assisting in setting realistic timelines and expectations.
• Kanban Board Management: Assist in running the team’s Kanban board, keeping tasks organized, and ensuring visibility into current priorities and status.
• Documentation: Create and maintain documentation of processes, task resolutions, and guidance for routing users to the appropriate resources.
• Stakeholder Communication: Communicate effectively with stakeholders to understand requirements and relay updates on task progress.
• SQL Server Support: Have a foundational knowledge of SQL Server and be open to learning more to support data requests and troubleshooting tasks.

Qualifications:

• Experience with SQL Server: Experience and knowledge writing SQL Server queries with a willingness to learn more as needed.
• Project Management Skills: Familiarity with Kanban or other project management methodologies.
• Analytical Mindset: Ability to prioritize and triage requests based on urgency and business impact.
• Documentation Skills: Skilled in creating clear, concise documentation for team processes and user guides.
• Problem Solving: Ability to identify and resolve basic data issues and coordinate resources for more complex tasks.
• Team Collaboration: Strong communication skills, able to collaborate across departments to align on priorities and tasks.