Data Engineer Mexico

Honeywell International Inc.; Ciudad de México; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated professional to enhance customer experience through effective installation and service processes. In this role, you will drive technical presentations and lead initiatives for continuous improvement. Your expertise will be crucial in validating customer requests and educating technicians, ensuring the right and fast delivery of services. Join a dynamic team that values leadership, innovation, and diversity, and contribute to the success of complex equipment installations. If you are passionate about customer service and technical excellence, this opportunity is perfect for you.

Formación

• 5+ years of experience in customer service and technical installation.
• Strong written and oral communication skills are essential.

Responsabilidades

• Validate customer requests and educate field technicians.
• Write documentation for field technicians to ensure proper installation.

Conocimientos

English proficiency

Written communication

Oral communication

Customer service

Educación

Bachelor's degree

Advanced Degree

Descripción del empleo

Join a team recognized for leadership, innovation and diversity

Drive the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities

• Validate customer request
• Educate customer and field technicians
• Write documentation used by field technicians
• Ensure Right and Fast Delivery

MUST HAVE

• English proficiency
• 5+ years of experience
• Good written and oral communication
• Bachelor´s degree


WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

Additional Information

• JOB ID: HRD263922
• Category: Customer Experience
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Nonexempt