Data-Driven AR Collections Analyst

RS

Monterrey

Presencial

MXN 180.000 - 360.000

Jornada completa

14 días+

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Descripción de la vacante

RS Group in Monterrey is seeking an Accounts Receivable (AR) Collections Analyst to manage the collection of outstanding customer balances. You will contact key customers by phone, email, and letters, negotiate payment plans, and maintain accurate records in the company system to support timely payments.

This role requires strong analytical skills, experience with order-to-cash processes, and English fluency.

Formación

Bachelor’s degree in finance, accounting, business administration, or related field preferred.
3–4 years of experience as a collections specialist or in a similar role.
Strong understanding of order to cash processes.
Advanced English communication skills.

Responsabilidades

Contact key customers by phone, email, and letters to collect outstanding payments.
Negotiate payment plans and terms with delinquent customers.
Maintain and update accurate records of collections in the company system.
Review aging reports to identify overdue accounts.
Investigate and resolve billing discrepancies with the billing team and customers.
Prepare and send monthly statements to key clients.
Provide excellent customer service by addressing inquiries promptly.
Monitor payment arrangements and follow up on commitments.
Handle escalated collection issues and negotiate arrangements as needed.
Assist in AR policy development and process improvements.
Identify opportunities to improve collections processes and implement best practices.