Data and Operations Support Specialist | Remote (9am-5pm U.S Central Time)

Utility Profit + Sunroom; México; A distancia; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A utility management firm based in Mexico is looking for a detail-oriented Data and Operations Support Specialist. This remote role focuses on ensuring smooth software syncs for property management partners and supporting the account management team with accurate data. Ideal candidates should have strong Excel and Google Sheets skills, experience in CRM systems like HubSpot, and excellent troubleshooting abilities.

Formación

• Strong skills in Excel and Google Sheets.
• Experience working in a CRM like HubSpot or Salesforce.
• Detail-oriented with excellent computer navigation skills.
• Comfortable troubleshooting and documenting software/data issues.
• Organized and able to manage multiple priorities.

Responsabilidades

• Monitor partner software syncs to ensure they are running smoothly.
• Troubleshoot sync issues and escalate when necessary.
• Maintain accurate partner records in CRM.
• Support account managers with reporting and performance tracking.
• Identify and fill in missing partner data points.

Conocimientos

Excel skills

Google Sheets skills

CRM experience

Detail-oriented

Troubleshooting skills

Organizational skills

Herramientas

HubSpot

Salesforce

Descripción del empleo

Who We Are

Utility Profit was born out of Sunroom Leasing with a simple yet powerful mission: to make moving easier. We help renters set up essential utilities—water, electricity, gas, and internet—at the click of a button. At the same time, we provide property managers with a new revenue stream, making their lives easier and more profitable.

Now, we’re looking for a detail-oriented Data and Operations Support Specialist to join our Account Management team. This role will focus on ensuring smooth software syncs for our property management partners, keeping systems accurate and up to date, and supporting the account management team in driving partner success.

What You’ll Be Doing

• Monitoring and ensuring all partner software syncs are running smoothly

• Troubleshooting sync issues and escalating to Engineering when needed

• Maintaining accurate partner records in our CRM (HubSpot) and internal systems

• Updating and cleaning data to ensure reliability across tools and reports

• Supporting account managers with reporting, performance tracking, and list organization

• Identifying and filling in missing partner data points (contacts, emails, company info, etc.)

• Assisting the team with special projects and data requests during slower cycles

What We’re Looking For

• Strong skills in Excel and Google Sheets

• Experience working in a CRM (HubSpot, Salesforce, or similar)

• Detail-oriented with excellent computer navigation skills

• Comfortable troubleshooting and documenting software/data issues

• Organized, process-driven, and able to manage multiple priorities

• Comfortable working independently in a remote environment

Why This Role

This is a great opportunity for someone who enjoys working with data, loves problem-solving, and wants to contribute directly to partner success. You’ll be at the center of ensuring that our systems run smoothly and that our account management team has the clean, accurate information they need to deliver excellent service.