Data Analyst Sr

Softtek; Aguascalientes, Ciudad de México, Región Centro, Monterrey; On-site; MXN 420,000 - 640,000; Full time

Job summary

Softtek busca un Data Analyst Sr para unirse al equipo de Data & Analytics en un rol práctico orientado a reportes y acceso a datos. Proporcionar soporte a usuarios, construir informes en Power BI y administrar accesos en BI Portal. Se trabajará con Microsoft Fabric y SQL Server, resolviendo tickets y fomentando soluciones basadas en datos.

Se valorará experiencia en entorno de servicios de TI y buena comunicación para traducir conceptos técnicos a usuarios de negocio.

Qualifications

• Experiencia en crear informes y dashboards en Power BI (modelado, DAX y Power Query).
• Conocimiento de SQL para consultar bases de datos relacionales.
• Familiaridad con Microsoft Fabric o SQL Server y disposición para aprender Fabric.
• Experiencia en soporte de help desk y atención a usuarios finales.
• Habilidades de comunicación para traducir conceptos técnicos a usuarios no técnicos.

Responsibilities

• Diagnosticar problemas y resolver tickets de IT y BI con rapidez.
• Ser primer respondiente para tickets del Data & Analytics help desk.
• Trabajar con usuarios para entender necesidades de reportes y datos.
• Diseñar, construir y mantener informes y tableros en Power BI.
• Escribir y depurar consultas en Microsoft Fabric y SQL Server.
• Documentar lógica de informes y fuentes de datos para la base de conocimiento.

Skills

Power BI

SQL

Microsoft Fabric

End-user support

Data modeling

Communication skills

Ticket triage

Tools

SQL Server

Microsoft Fabric

ServiceNow

Job description

Data Analyst Sr

Empresa : Softtek Tipo de empleo : Tiempo completo Mx

Descripción del trabajo - Data Analyst Sr

Data Analyst Sr

Requirements

Must have:

• Seeking a contract Data Analyst to join the Data & Analytics team as a hands-on support and report-building resource. This role is the front line for end users across the business who need help with reporting, data access, and understanding where data lives across our systems. The ideal candidate is comfortable triaging and resolving help desk tickets, working directly with end users to translate their questions into report or data solutions, building and maintaining Power BI reports, and administering user access to the Power BI portal. This person will work closely with data living in Microsoft Fabric and SQL Server-based sources, so comfort querying and troubleshooting across both environments is important.
• Hands-on experience building reports and dashboards in Microsoft Power BI (data modeling, DAX, Power Query).
• Working knowledge of SQL — able to read, write, and troubleshoot queries against relational databases.
• Exposure to or working knowledge of Microsoft Fabric (or a strong SQL Server background with willingness to ramp up on Fabric quickly).
• Prior experience in a help desk, service desk, or end-user support capacity, ideally supporting data or reporting requests.
• Strong communication skills — able to translate between technical data concepts and non-technical business users.
• Experience with, or comfort learning, user access administration/provisioning workflows for a BI or reporting platform.
• Detail-oriented, organized, and comfortable managing a queue of concurrent tickets and requests.

Nice to have

• Experience supporting a manufacturing or multi-site organization.
• Familiarity with ERP-sourced data (e.g., SAP or QAD) as it feeds into BI reporting.
• Experience with ticketing/help desk systems (e.g., ServiceNow, Freshservice, or similar).
• Prior experience in a shared-services or centralized data & analytics team supporting multiple business functions.

Responsibilities

• Accurate problem diagnosis and ability to resolve moderately complex IT problems rapidly and effectively.
• Serve as a first responder for tickets submitted to the Data & Analytics help desk queue, triaging, troubleshooting, and resolving requests in a timely manner.
• Work directly with end users to understand their reporting needs — talking through what they're trying to accomplish, where the underlying data lives, and the best way to get them an answer (existing report, new report, or a data location pointer).
• Design, build, and maintain Power BI reports and dashboards based on user and business requirements.
• Write and troubleshoot queries against data sources in Microsoft Fabric and SQL Server/SQL-based databases to support report development and ad hoc requests.
• Process and fulfill help desk tickets requesting new or updated user access to the Power BI portal, following existing access request and approval workflows.
• Document report logic, data sources, and common troubleshooting steps to build a growing knowledge base for the team.

  Required Languages

  English Developing Advanced

  Location

  Aguascalientes, México, CDMX, Gdl, Monterrey.