Data Analyst - Customer Insights

Uber; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading mobility and logistics company in Mexico City seeks an experienced Analytics professional to deliver analytical solutions that enhance operational efficiency and customer experience. The ideal candidate should have over 2 years of experience in analytics, strong skills in SQL and visualization tools, and the ability to communicate effectively with stakeholders. This role will support the Community Operations organization by providing insights and reports.

Formación

• At least 2 years experience in analytics.
• Strong analytics, SQL, and web query skills.
• Experience with Python or R and visualization tools.

Responsabilidades

• Conceptualize and build reports & dashboards.
• Identify trends in data sets & operational weaknesses.
• Support business deep dives on data and insights generation.

Conocimientos

Analytics

SQL

Web query

Stakeholder management

Herramientas

Python

R

Tableau

Power BI

Descripción del empleo

About the role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Members of the Data & Analytics team in Uber's Community Operations organization deliver analytical solutions, such as reports or dashboards, and actionable insights that improve operational efficiency, enable scalable customer support, and help our operational teams drive a world-class customer experience.

What you'll do?

• Conceptualize and build intermediate reports & dashboards
• Identify trends in data sets & operational weaknesses
• Support business deep dives on data and insights generation
• Help measure the impact of new processes
• Perform business deep dives on data and insights generation
• Build statistical tools & models to aid decision-making
• Automate reports & dashboards
• Support questions from requesters
• Mentor and train team members
• Perform data mining or statistical modeling

Basic Qualifications

• At least 2 years experience in analytics
• Strong analytics, SQL, and web query skills
• Experience within Python or R and visualization tools
• Strong stakeholder management skills

Preferred Qualification:

• Experience with data visualization tools (e.g., Tableau or Power BI)
• Experience with Google Scripting
• Experience with Python/ R nice to have

Required Soft Skills:

• Strong written communication and stakeholder management skills

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].