Cyber Support Engineer

Honeywell International, Inc.; San Luis Potosí; Híbrido; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading company in cyber solutions is seeking a Support Engineer to join their top-class team in Mexico City. The role involves deploying and supporting cyber solutions, ensuring customer satisfaction, and collaborating with R&D for software releases. Ideal candidates will have a degree in Computer Science, strong technical skills, and at least one year of customer support experience.

Formación

• At least 1 year of experience in customer support.
• Knowledge of networking and cybersecurity.
• Strong technical and analytical skills.

Responsabilidades

• Investigate support cases and perform root cause analysis.
• Deploy and manage customer production environments.
• Collaborate with R&D engineers and product management.

Conocimientos

Networking

Cybersecurity

Technical skills

Analytical skills

Communication skills (English)

Educación

Degree in Computer Science

Herramientas

Linux

Unix

Web applications

Apache

Tomcat

Descripción del empleo

Job Description:

Our top-class cyber support team is looking for dedicated, talented, and energetic people who are enthusiastic to join our award-winning company.

The support engineer will oversee successfully deploying and supporting Honeywell’s cyber solutions at our worldwide customer base, working closely with R&D to support software releases, ensure faultless implementations, and maximize customer satisfaction levels.

Location

• Mexico City – Hybrid

Responsibilities/Duties

1. Investigate support cases, perform root cause analysis, and offer in-depth solutions.
2. Deploy and manage customer production environments.
3. Take ownership of technical issues while collaborating with R&D engineers, technical account managers, and product management.
4. Install and upgrade system components in both development and production environments.
5. Develop processes and automation tools for the support team.

Qualifications

• Degree in Computer Science or equivalent experience.
• At least 1 year of experience in customer support.
• Knowledge of networking and cybersecurity.
• Strong technical and analytical skills.
• Dedicated hard worker, quick learner, and team player.
• Excellent verbal and written English communication skills.

Preferred Skills

• Knowledge in IT.
• Knowledge of scripting languages such as Perl, VB, and Python.
• Experience working with Linux and Unix.
• Experience with web applications, Web Services, .Net applications, Apache, and Tomcat.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.