CX Transformation Program Lead - M&A & S/4 Readiness

Honeywell Technologies; México; Presencial; MXN 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Honeywell is seeking a Principal CX Program Manager to lead Customer Experience transformation for M&A integrations and S/4HANA readiness. You will drive cross-functional coordination across Customer Service, Order-to-Cash, and IT teams to ensure successful integration and adoption of new operating models.

The role demands strategic thinking, program governance, and measurable impact on customer experience and operational efficiency, with global scope across CX Shared Services.

Formación

• Significant experience leading large, cross-functional transformation programs.
• Strong understanding of Customer Experience, Order-to-Cash, and related business processes.
• Experience with ERP deployments and acquisition integration.
• Ability to influence in a complex matrix organization.
• Proven executive communications and governance skills.

Responsabilidades

• Lead CX integration workstreams for acquired businesses, including Customer Service and Order-to-Cash processes.
• Align people, process, data, and systems requirements during integration activities.
• Develop and execute integration plans, monitor milestones, manage risks, ensure readiness for transition.
• Identify standardization, efficiency and synergy opportunities across acquired organizations.
• Provide executive-level reporting on integration progress, risks and outcomes.
• Lead CX change management and business readiness for Helix / S/4HANA deployments.
• Prepare CX teams for migration to future-state S/4 processes and operating models.
• Conduct stakeholder engagement, readiness reviews and risk mitigation.
• Partner with S/4 program teams to ensure deployment success and adoption.
• Support cutover planning, hypercare and stabilization post go-live.
• Establish change champion and SME networks to drive regional adoption across groups.
• Drive process harmonization and standardization across CX Shared Services.
• Translate customer insights into transformation opportunities for VOC and Closed Loop initiatives.
• Collaborate with CX Operations and Digitization teams to sustain changes.
• Promote adoption of digital, automation, AI and process improvements.
• Foster a culture of continuous improvement and customer-centric decision making.

Conocimientos

Leadership

Change management

Cross-functional collaboration

Stakeholder management

Program governance

Educación

Bachelor's degree in Business, Operations, Engineering, Finance, Information Systems, or related field

Herramientas

SAP / S/4HANA

Descripción del empleo

Honeywell is seeking a Principal CX Program Manager to lead Customer Experience transformation for M&A integrations and S/4HANA readiness. You will drive cross-functional coordination across Customer Service, Order-to-Cash, and IT teams to ensure successful integration and adoption of new operating models.

The role demands strategic thinking, program governance, and measurable impact on customer experience and operational efficiency, with global scope across CX Shared Services.