CX Optimization & Change Analyst

Ria Money Transfer, INC.; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Ria Money Transfer, INC. is seeking a CX Services Analyst to review care processes and platform use, identify inefficiencies, and improve the user experience across global brands. You will collaborate with cross-functional teams to map processes, collect detailed requirements, and implement changes in business systems and workflows.

This role emphasizes stakeholder engagement, documentation, and training support while ensuring changes are tested and rolled out smoothly in a regulated environment.

Formación

• Evidence of problem solving and providing effective, creative solutions.
• Ability to manage conflicting priorities in a rapidly evolving team.
• Experience of implementing business changes within or across teams.
• Strong stakeholder management at all levels.

Responsabilidades

• Review business platforms and working practices to identify efficiencies.
• Gather requirements from teams and propose soluciones, collaborating with CXT colleagues.
• Maintain up-to-date documentation including process maps and user stories.
• Support testing and deployment of changes to processes and systems.
• Develop training materials and assist with communications as changes are rolled out.
• Provide first-line support to regional teams onboarding to platforms.

Conocimientos

Problem solving

Stakeholder management

Change management

Business analysis

Communication

Descripción del empleo

Ria Money Transfer, INC. is seeking a CX Services Analyst to review care processes and platform use, identify inefficiencies, and improve the user experience across global brands. You will collaborate with cross-functional teams to map processes, collect detailed requirements, and implement changes in business systems and workflows.

This role emphasizes stakeholder engagement, documentation, and training support while ensuring changes are tested and rolled out smoothly in a regulated environment.