CX & Innovation Strategy Lead

Mps Group; Xico; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

MPS Group is seeking a Manager “Customer Experience & Innovation Consultant” to guide digital business transformation and service/product strategy engagements that deliver innovative, connected customer offerings for clients.

In this role you will shape strategy from context framing to roadmaps, work with clients and internal partners, and lead teams across disciplines to translate insights into actionable plans and measurable business value.

Qualifications

• Experience with a range of customer experience strategy approaches, e.g. customer research and modeling, service design, new product innovation and value proposition development, prioritization methods, business case development, road-mapping, etc.

Responsibilities

• Articulate client problems and the mutual value of recommendations and roadmap phases.
• Collaborate with clients and internal partners to generate strategies and value propositions using innovative technology and channels.
• Synthesize information to translate insights into actionable strategies and initiatives.
• Shape data and CRM strategies to drive customer engagement and measurable business value.

Job description

MPS Group is seeking a Manager “Customer Experience & Innovation Consultant” to guide digital business transformation and service/product strategy engagements that deliver innovative, connected customer offerings for clients.

In this role you will shape strategy from context framing to roadmaps, work with clients and internal partners, and lead teams across disciplines to translate insights into actionable plans and measurable business value.