Cx Customer Service Specialist - ( Call Center / After-Sales Quality)

vivo LATAM; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking a CX Customer Service Specialist to join their LatAm team in Xico, Mexico. The role involves managing customer service satisfaction, implementing service strategies, and leading a local service team. Candidates should have a degree, relevant experience, and strong communication skills in Chinese or English. This position offers benefits and opportunities for growth.

Servicios

Salary according to experience

Over law benefits

Formación

• At least 1 year of relevant service work experience.
• Experience in smartphone industry aftersales service preferred.
• Strong stress resistance.

Responsabilidades

• Manage customer service satisfaction and KPI in Latin America.
• Implement overseas customer service work plan.
• Formulate service policies and promote service innovation activities.
• Manage local service team and handle complaints.

Conocimientos

Customer service awareness

Good communication skills

Logical thinking

Proficient in Chinese or English

Educación

Bachelor's degree or above

Descripción del empleo

Overview

LATAM CX Customer Service Specialist - (Call Center / After-Sales / Inside Sales Quality)

Vivo is looking for an CX Customer Service Specialist for the LatAm team.

Vivo is a leading global technology company committed to creating trend-setting smart mobile products and services. Vivo forms a vibrant mobile internet ecosystem with R&D centers in San Diego, Shenzhen, Nanjing, Beijing, Hangzhou and Taipei and production bases across China, South Asia and Southeast Asia. Vivo has offline retail stores in over 1,000 cities worldwide and serves over 200 million customers.

Location

Plaza Carso II, Polanco, Miguel Hidalgo, CDMX

Top Benefits

• Salary according to experience.
• Over Law Benefits.

Your Key Responsibilities

• Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals.
• Implementing the headquarters'' overseas customer service work plan and service strategy.
• Formulating service policies and processes development, promoting with service content implementing, and planning service innovation activities.
• Manage market product reputation information and quality issues.
• Manage local service team of agents and service providers, handling customer and user complaints in Latin America.

Required Qualifications

• Bachelor's degree or above, with at least 1 year of relevant service work experience; strong consumer-oriented service awareness. Candidates with experience in smartphone industry aftersales service preferred.
• Good communication skills, strong logical thinking, with a strong sense of goal and rapid learning iteration ability.
• Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
• Proficient in Chinese or English communication, strong stress resistance.

If you do not cover or have no knowledge for any of previous points but feel motivated, please do not feel scared and send your CV to us.

Contact/application Information

Please submit your application to ******

We look forward to hearing from you.

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