Customer Support Specialist I - Shared Services - Monterrey

Uber Freight; Monterrey; On-site; MXN 156,000 - 234,000; Full time

Job summary

Uber Freight is seeking a Customer Support Specialist I for our Monterrey Center of Excellence. You will support U.S. and Canada operations with data entry, scheduling, tracking, and resolving delivery exceptions, working with a team of 10–20. This onsite role requires strong English and customer-facing experience.

You will collaborate across groups to deliver outstanding service to carriers and customers, with shifts Monday–Friday and holiday coverage as needed.

Qualifications

• Advanced English (spoken and written).
• 1 year of customer-facing experience or a bachelor’s degree.

Responsibilities

• Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.
• Manage tasks from inbound queues and internal systems.
• Communicate directly with carriers and shipping facilities via calls and messages.
• Use multiple systems and tools to investigate and resolve issues.
• Apply problem-solving skills to make decisions that support carriers, customers, and business operations.
• Escalate cases when needed and clearly explain resolutions to improve processes.
• Share ideas that enhance efficiency and the carrier/customer experience.
• Support additional operational tasks as assignee.

Skills

Advanced English

Customer-facing experience

Education

Bachelor's degree

Job description

Customer Support Specialist I - Shared Services - Monterrey

Monterrey, NL 64640, Mexico

Job Type: Onsite

Salary Type: Salary
Req: #1981

No immigration sponsorship or transfer available for this role.

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This role operates Monday–Friday (various shifts) and requires working on Mexican holidays while observing U.S. holidays.

What the candidate will do?

Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.

Manage tasks from inbound queues and internal systems.

Communicate directly with carriers and shipping facilities via calls and messages.

Use multiple systems and tools to investigate and resolve issues.

Apply problem-solving skills to make decisions that support carriers, customers, and business operations.

Escalate cases when needed and clearly explain resolutions to improve processes.

Share ideas that enhance efficiency and the carrier/customer experience.

Support additional operational tasks as assignee.

Basic Qualifications

Advanced English (spoken and written).

1 year of customer-facing experience or a bachelor’s degree.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.