Customer Support Specialist

linkedin; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading AI communication platform in Mexico City is seeking a Customer Support Specialist to provide world-class support and ensure customer success. You will quickly resolve client issues through various communication channels and conduct user training on the Whippy platform. Ideal candidates must have experience in customer support, excellent communication skills, and a passion for technology.

Servicios

Competitive Pay

Opportunity for significant responsibility

Formación

• 1+ years of experience in Customer Support, preferably in a SaaS environment.
• Strong analytical abilities, particularly with data management software.
• Excellent communication skills, both in writing and speaking.

Responsabilidades

• Provide fast and accurate answers to customer inquiries.
• Conduct implementation & migration of clients' messaging data.
• Onboard & train users to utilize the Whippy platform.

Conocimientos

Communication skills

Analytical abilities

Problem-solving

Relationship building

Herramientas

Google Sheets

Excel

Descripción del empleo

The position requires full English fluency as you will be servicing U.S. markets.

We are looking for someone in Mexico City.

Whippy is leading the way in AI-powered business communication, transforming how companies engage with customers using intelligent AI Agents.

From customer support to marketing to sales, businesses rely on Whippy's Voice AI and Chat AI to eliminate manual workflows—responding to inquiries, nurturing leads, screening job applicants, and automating high-value interactions at scale.

By combining AI-driven messaging with omni-channel automation, Whippy replaces outdated tools with a single, powerful platform that helps businesses work smarter, faster, and more efficiently. Whippy is in search of a Customer Support Specialist, a dedicated problem-solver eager to provide reactive, world-class support, ensuring customer success by mastering every aspect of the platform.

What you'll do

1. Whippy Expert - Gain extensive knowledge of the Whippy Platform & Products to effectively support users.
2. Responsive Problem Solver - Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support.
3. Ensure a Smooth Transition - Conduct implementation & migration of clients' messaging data from old platform to Whippy, ensuring a seamless transition.
4. Work with Partners - Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for successful account launches.
5. Conduct Trainings - Onboard & train users to utilize Whippy and all features available to their teams.
6. Be Highly Engaged - Provide fast and accurate answers to customer inquiries within 2 minutes in chat and 1-2 hours via email.
7. Product Contributor - Enhance the product based on client interactions, including documenting new ideas and feature requests.
8. Clear Documentation - Contribute to the support center with clear written documentation and articles.

What we're looking for

• A true passion for and deep understanding of every aspect of the Whippy platform.
• A natural ability to build strong relationships with clients, being highly engaging and approachable.
• Excellent communication skills, both in writing and speaking.
• Proficiency in documentation and maintaining clear records.
• Strong analytical abilities, particularly with Google Sheets, Excel, and data management software.
• Superior time management and organizational skills.
• Previous experience in Customer Support, ideally 1+ years, preferably in a SaaS environment.
• Ability to work autonomously and solve problems independently in a fast-paced startup setting.
• A desire to grow and adapt within a dynamic work environment.

What we offer

• Competitive Pay
• Opportunity to take on significant responsibility and ownership in a highly disruptive product
• Working hands-on with serial entrepreneurs who have created $100M+ valued companies

Where you'll work

Mexico City, Mexico

How to apply

Email your resume & cover letter to ****** with the subject line: Customer Support Specialist (LATAM)