Customer Support Specialist

Uline Services, S. de R.L. de C.V.; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading distributor of shipping materials is seeking a Customer Support Specialist in Mexicali, Baja California. In this role, you will be responsible for processing customer orders and inquiries, providing exceptional service over various communication channels, and helping customers navigate the website. Bilingual proficiency in English and Spanish is mandatory. This position offers numerous benefits, including health insurance and tuition assistance.

Servicios

Complete health insurance coverage

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

Formación

• High school diploma or equivalent required.
• Fluency in English and Spanish is mandatory.
• Prior customer service experience is a plus.

Responsabilidades

• Process customer orders and inquiries in a collaborative call center.
• Communicate with customers over phone, email and chat.
• Help customers navigate the website and online ordering.

Conocimientos

Bilingual (English / Spanish)

Customer service experience

Communication skills

Educación

High school diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

Customer Support Specialist

Pay from $32,000 pesos per month to $34,400 pesos per month

Customer Service is the heartbeat of Uline! As a Customer Support Specialist, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degreepreferred.
• Prior customer service experience isa plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is adrug-free workplace.All positions are on-site.

EEO/AA Employer/Vet/Disabled