Customer Support Representative job at Owner.com, Inc.

Remote; Ciudad de México; A distancia; MXN 372,000; Jornada completa

Descripción de la vacante

A leading remote support company seeks a Customer Support Representative in Mexico City. This full-time remote role requires fluency in English and Spanish, strong communication skills, and attention to detail. You will respond to customer inquiries through multiple channels while ensuring high satisfaction rates. The position includes benefits like health coverage and unlimited PTO.

Servicios

Unlimited PTO

Health Insurance

Work from anywhere

Formación

• Customer-facing support experience, preferably in a software company.
• Experience in a fast-paced environment.

Responsabilidades

• Respond quickly to a high volume of inbound calls, chats, and emails.
• Maintain customer satisfaction level over 90%.
• Log all activities using Salesforce.

Conocimientos

Fluent in Spanish

Fluent in English

Strong communication skills

Attention to detail

Time management skills

Herramientas

Salesforce

Telephony system

Descripción del empleo

We're sorry, the employer did not include education information for this job.

Unlimited or Flexible PTO, Health Insurance

About the Role

Customer Support Representative

Mexico City (remote)

Customer Success & Support /

Full-time /

Remote

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.

We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages.

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills.

Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.

This is a remote role in Mexico City, Mexico.

This is a full-time role with an evening shift, requiring availability between 11am and 8pm PST, and includes working weekends.

The impact you will have

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers
• Customer-facing support experience, preferably at a software company.
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
• A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
• Experiencing working in a fast-paced environment.
• Experience with a telephony system such as Talkdesk or RingDNA
• Past experience with restaurants is a huge plus!

Pay and benefits

• The estimated yearly compensation for this role is the local equivalent to $20,000 USD.
• Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks!