Customer Support Representative, Ii 2Nd Shift S-Th 12:00Am-8:00Am

ZEBRA; Xico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Service Representative in Veracruz, Mexico. This remote role requires fluency in both English and Spanish and involves answering customer inquiries and directing calls appropriately. The ideal candidate will have 1-2 years of customer service experience and basic Microsoft application skills. Strong communication and problem-solving skills are essential, along with a commitment to professional work behaviors.

Formación

• 1 - 2 years of experience in customer service required.
• Solid professional work behaviors such as attendance, teamwork, and time management.
• Strong customer service values and orientation.

Responsabilidades

• Answer initial customer calls and general questions.
• Direct callers to appropriate resources and personnel.
• Document customer concerns and escalate as necessary.

Conocimientos

Fluent in English

Fluent in Spanish

Beginner level skills in Microsoft Word

Beginner level skills in Microsoft Excel

Beginner level skills in Microsoft Outlook

Customer service orientation

Strong communication skills

Problem-solving skills

Educación

High school or equivalent

Descripción del empleo

Remote Work: Yes

Overview

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.

Let's create tomorrow together.

Works under moderate supervision to answer general questions regarding company products and

services. This role requires detailed knowledge of the company's products and services.

Responsibilities

Answers initial customer calls and answers general questions

May require deviation from standard screens, scripts and procedures

Directs callers to appropriate resources and personnel

Determines appropriate solutions and responses

Gathers information from internal resources to answer customers questions

Documents customer concerns and escalates concerns to appropriate channels in a timely manner

Demonstrates strong customer service. communication and problem solving skills

Qualifications

Minimum requirements:

High school or equivalent

1 - 2 years of experience in customer service

Must be fluent in both English and Spanish (written and verbal)

Key Skills and Competencies

Beginner level skills in Microsoft business applications including Word, Excel and Outlook

Customer service values / orientation

Solid professional work behaviors (attendance, teamwork, time management)

Communication skills (listening, providing clear and concise information, using proper language and grammar)

Remote Work, Night shift

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.