Customer Support Representative (Hybrid)

OpenTable; Ciudad de México; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from almost anywhere, up to 20 a%

Mental health and well-being benefits

Headspace subscription

Floating holidays

Parental leave

Generous vacation and time off

Descripción de la vacante

OpenTable is seeking a Customer Support Representative to join their fast-growing team. The role is hybrid, acting as the primary contact for customers and resolving product inquiries via phone, email, chat, and other channels.

You will build lasting relationships by delivering creative and effective troubleshooting, representing the brand, and advocating for customer success across a global base.

Formación

• 1+ years of experience providing customer support via phone, email, or chat.
• Fluent in English and Spanish, written and spoken.
• Experience operating and troubleshooting Windows and macOS.
• Ability to work flexible schedules, including potential shifts and holidays.

Responsabilidades

• Resolve complex customer inquiries across phone, email, chat, and community channels to maintain high-quality service.
• Own customer issues from start to finish, providing logical troubleshooting solutions.
• Document all interactions and resolutions accurately in the CRM system.
• Escalate technical issues when needed to ensure timely problem resolution.
• Adapt communication to support a diverse, global customer base.

Conocimientos

Customer support

Bilingual English/Spanish

Windows/macOS troubleshooting

Flexible scheduling

Descripción del empleo

Customer Support Representative (Hybrid)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

We are looking for a Customer Support Representative to join our fast-growing team and provide exceptional service to our global customer base. In this role, you will act as the primary contact for customers, resolving complex product inquiries via phone, email, chat, and digital channels. You will focus on building lasting relationships by delivering creative, logical, and impact-driven troubleshooting solutions. By restoring confidence and ensuring positive customer outcomes, you will represent our brand and advocate for our customers' success.

Responsibilities

• Resolve complex customer inquiries across phone, email, chat, and community channels to ensure a high-quality service experience.
• Take ownership of customer issues from initial contact to final resolution, identifying creative and logical troubleshooting solutions.
• Maintain accurate and detailed documentation of all customer interactions and technical resolutions within the CRM system.
• Collaborate with team members and **escalate** complex technical issues appropriately to ensure timely problem resolution.
• Adapt communication styles to effectively support and connect with a diverse, global customer base.

Minimum Qualifications

• 1+ years of experience providing customer support via phone, email, or chat.
• Bilingual proficiency with the ability to speak and write fluently in both English and Spanish.
• Experience operating and troubleshooting modern Windows and macOS operating systems.
• Ability to work flexible schedules, including potential shifts between 7:00 AM and 12:00 PM CST, overtime, or holidays as needed.

Preferred Qualifications

• Prior experience in a software support or technical helpdesk environment.
• Practical knowledge of iOS, Apple hardware, or computer networking principles.
• Experience in or a strong passion for the restaurant or hospitality industry.
• Demonstrated experience resolving customer issues in a dynamic, script-free support environment.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• 5 floating holidays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• Private health, dental, and life insurance
• Monthly social events and happy hours

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

OpenTable, Inc. and its respective subsidiaries (together, ‘OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our Applicant Privacy Notice . As part of the application process OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.