Customer Support Representative

1210 Kyndryl Mexico S. de R.L. de C.V.; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is looking for a Customer Support Representative in Mexico. The role involves providing real-time customer support through various channels, troubleshooting issues, and collaborating with teams for resolutions. The ideal candidate should have solid communication skills and basic technical knowledge. Opportunities for growth and professional development are available.

Servicios

Employee learning programs

Volunteering opportunities

Choice of benefits

Formación

• 6+ months of work experience in a customer support role.
• Willingness to learn and adapt to customer needs.

Responsabilidades

• Provide real-time support to customers via chat, email, and Microsoft Teams.
• Troubleshoot and resolve technical issues with guidance.
• Collaborate with teams to resolve complex cases.
• Document interactions and ensure customer satisfaction.

Conocimientos

Familiarity with Windows, Mac, or Linux operating systems

Basic knowledge of help desk support

Experience in problem-solving

Customer service knowledge

Active listening skills

Descripción del empleo

Customer Support Representative page is loaded

Customer Support Representative

Apply remote type In Person locations Mexico City, Distrito Federal, Mexico time type Full time posted on Posted Yesterday job requisition id R-45900

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about helping others? Curious about technology and eager to grow your career in a dynamic, global company? At Kyndryl, we believe your potential matters more than your résumé. If you’re empathetic, resourceful, and ready to learn, this could be your gateway into the world of IT.

As a Customer Support Representative, you’ll be the first point of contact for our customers—listening, understanding, and resolving their issues with care and professionalism. You’ll represent the Kyndryl brand through every interaction, delivering exceptional service and building trust with every solution.

Your responsibilities:

• Provide real-time support to customers via chat, email, and Microsoft Teams.

• Troubleshoot and resolve technical issues with guidance from our training and knowledge base.

• Collaborate with back-office and escalation teams to ensure timely resolution of complex cases.

• Document interactions and follow up to ensure customer satisfaction.

• Continuously learn and grow through hands-on experience and mentorship.

Your future at Kyndryl

This is more than a job—it’s a launchpad. Whether you want to deepen your technical expertise, lead teams, or explore new areas of the business, Kyndryl gives you the tools and support to go further. Many of our Customer Support Representatives have advanced into second- and third-level support, project management, and beyond.

Who You Are

Who You Are

Just as important, you have a growth mindset and are eager to drive your own personal and professional development. You’re customer-focused—someone who prioritizes customer success in your work. And finally, you’re open and inclusive—naturally collaborative in how you work with others.

Required Skills and Experience

• Familiarity with Windows, Mac, or Linux operating systems

• Basic knowledge of help desk support

• Experience in problem-solving

• Customer service knowledge

• Active listening skills with the flexibility to adjust approaches and adapt to customer needs

• 6+ months of work experience

Preferred Skills and Experience

• Hands-on experience with Windows, Mac, or Linux operating systems

• Proven problem-solving experience

• Previous experience in help desk support

• Background in customer service

• Demonstrated ability to adapt approaches based on customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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Drive progress with purpose

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.