Customer Support Engineer H-M

Rocket Lab; Santiago de Querétaro; Presencial; MXN 25,000 - 40,000; Jornada completa

Descripción de la vacante

Rocket Lab is seeking a Customer Support Engineer to assist engine owners with shop processes and preparation of inspection reports. The role requires strong analytical skills and entails direct interactions with various teams. With potential growth towards Senior Engineer roles, this position offers chances for career development within the aerospace sector in Queretaro, Mexico.

Formación

• First experience in a relevant engineering role.
• Strong English communication skills required.

Responsabilidades

• Administer and assist the engine owner with shop visit processes.
• Prepare status and condition reports related to engine repairs.
• Manage inventories and conduct inspections.

Educación

Bachelor's Degree in Engineering

Descripción del empleo

Customer Support Engineer H/M

Published 11.28.2024

Job field : Customer services and support Location : Queretaro , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Spoken language(s) : English Fluent

# SAESA SHOP2-148687

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Published 11.28.2024

Job Description

The customer support engineer is responsible for administering and providing assistance to the engine owner regarding shop visit processes. He participates in daily gate revisión meetings, analyzes technical shop findings reports from subcontracted repair vendors, and elaborates engine condition reports. The engineer also prepares weekly status reports and reports on repaired and replaced parts if required by the customer, supporting other functions related to shop visit follow-up.
The Customer Support Engineer reports directly to the account engine owner leader of each program and functionally to the Customer Support Manager.
The On-the-Job Training (OJT) and Objectives revision are conducted twice a year, with objectives evaluated by the EO leader of the assigned program.
Career development for this position includes progression from Customer Support Engineer (Jr.) to Sr., with potential to become an Engine Owner.

Complementary Description

Prepare inspection reports, conduct Borescopic Inspections, manage inventories.
Analyze Exchange proposals and manage customer approvals.
Oversee engine stand repair processes.
Update databases such as SSO, Monitoring Tool, Inductions, Power BI, and Docuware.
Create and launch Sales Orders in SAP.
Prepare shop visit status reports and engine condition reports.
Attend Gates review, Production, and Genba meetings.
Understand instructions and commercial guidelines.
Maintain and update KPIs.

Job Requirements

Ingeniero Aeronautico / Industrial / LAE or related field

Specificity of the job

NA

Locate your future workplace

El Paraíso - Chichimequillas - E.C., Coyotillos, El Marques 76278

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92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families