Customer Support Claims Specialist

Palmstreet; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce platform located in Veracruz, Mexico is seeking a Claims Manager to oversee after-sales claims. The role includes reviewing claim validity, processing compensation, and collaborating with buyers and sellers. Ideal candidates will have e-commerce claims handling experience and strong communication skills, with a bonus for interests in house plants or reptiles. This is a full-time role with an hourly wage of $8.50 to $9 USD.

Servicios

Opportunity to influence product direction

Collaborative startup environment

Dynamic team

Support for diversity and inclusion

Formación

• Experience in e-commerce after-sales or claims handling.
• Ability to stay calm and professional in disputes.
• Capable of evaluating complex cases.

Responsabilidades

• Receive and process different types of claims ensuring timely resolution.
• Communicate with buyers and sellers throughout the claims process.
• Track claim progress and ensure cases are resolved.

Conocimientos

E-commerce after-sales experience

Strong communication skills

Detail-oriented

Logical thinking

Familiarity with Google Sheets

Herramientas

Ticketing systems

Descripción del empleo

About Palmstreet :

Palmsteet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers.

Starting with plants in , we've evolved to include handmade crafts, collectible toys, and unique finds from talented sellers worldwide.

Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline), we're building the 'World's Online Main Street'—bringing authentic personal connections and the thrill of discovering one-of-a-kind treasures to social online experiences.

With explosive growth over the past 24 months, we're scaling rapidly and looking for exceptional talent to join us in shaping the future of social commerce.

About the Role :

We're hiring someone to help manage after-sales claims on our platform.

Handling claims will be your day-to-day responsibility—you'll review the validity of claims based on established rules, communicate with both buyers and sellers, and calculate and process compensation when needed.

You'll work closely with buyers, sellers, and our internal team to make sure the claims process runs smoothly.

This role is critical, as it directly impacts the buyer experience and seller trust in our platform.

Responsibility :

• Receive and process different types of claims (e.g., items damaged, lost packages), ensuring resolution within the required time frame.
• Communicate with buyers and sellers to explain processes and drive issues toward resolution.
• Track claim progress and ensure cases are not stalled until they are fully resolved.

Qualifications :

• Must have experience in e-commerce after-sales or claims handling.
• Strong communication skills with the ability to stay calm and professional in dispute situations.
• Detail-oriented and logical thinker, capable of evaluating complex cases.
• Familiarity with Google Sheets, ticketing systems.
• Interest or knowledge in house plants or reptiles is a bonus.

Your Location : Compensation :

• The hourly compensation range for this role is $8.50 -$9 / hr USD
• Shifts will vary, but will generally fall between 8AM-8PM ET

Why Join Us?

• Shape the future of live shopping : Be part of a dynamic team revolutionizing the online shopping experience, combining creativity and technology to create immersive, interactive platforms for sellers and buyers alike.
• Collaborate with industry pioneers : Work alongside a nimble, innovative team, backed by some of the most prestigious VCs in Silicon Valley, with opportunities to influence the product direction.
• Solving complex challenges : You'll take on complex problems that others haven't yet been able to solve, driving innovation and pushing boundaries in your work.
• Thrive in a flat, startup environment : Take full ownership of your projects while working alongside a supportive team that values collaboration and mutual respect.

Our Commitment to Diversity and Inclusion

For roles in Canada, we also comply with the Employment Equity Act.

Application Process