Customer Support Associate II

Arrow Electronics Australia Pty Ltd; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Arrow Electronics busca un Customer Support Associate II para unirse a su equipo en Guadalajara, MX. El candidato ideal tendrá experiencia en servicio al cliente, habilidades intermedias en Excel y capacidad para comunicarse en inglés. Ofrecemos un paquete competitivo de compensación y beneficios, incluyendo bonos y oportunidades de crecimiento.

Servicios

Bono de Navidad de 30 días

Prima de vacaciones del 40%

12 días de vacaciones y 2 días flotantes

Asistencia dental y de visión

Seguro de vida

Seguro de salud

Vouchers de alimentos del 10%

Vouchers de restaurante

Fondo de ahorro del 13%

Reembolso de matrícula

Formación

• 2-4 años de experiencia en servicio al cliente.
• Experiencia con sistemas ERP.
• Capacidad para comunicarse en inglés.

Responsabilidades

• Proporcionar servicio al cliente interno y externo.
• Gestión de pedidos y mantenimiento de cuentas.
• Soporte al equipo de ventas con contacto directo con clientes.

Conocimientos

Servicio al cliente

Comunicación en inglés

Conocimiento intermedio de Microsoft Excel

Educación

Título de 2 años o diploma de secundaria con experiencia relacionada

Herramientas

Oracle

Descripción del empleo

Position:

Customer Support Associate II

Job Description:

Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You'll Be Doing

1. Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
2. Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts, and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
3. Support sales team with direct customer contact, including coordinating reports and serving as the first point of escalation after initial expedites.
4. Work closely with the Asset team to process orders for customers and resolve issues promptly.

What You'll Need

• Typically requires a 2-year degree and 2–4 years of experience or a high school diploma with equivalent related experience.
• 2–3 years of customer service experience.
• Intermediate knowledge of Microsoft Excel.
• Ability to communicate fluently in English.
• Experience with Oracle or other ERP systems.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important. We offer competitive compensation, including various plans, and a comprehensive benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days, 2 floating days, sick days, and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth opportunities and more!

Compensation:

Monthly salary range: $18,508.33 - $22,137.41 MXN

#ArrowMX

#LI-CS1

#LI-Hybrid

Note: Actual compensation may vary based on location, experience, education, and skills. The pay ratio will be finalized at the offer stage.

Location & Details:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Full-time position

Business Support category

EEO Statement:

Please include all work history on your resume, including temporary employment, contracting, subsidiaries, and name changes.

Arrow is an equal opportunity employer. All applicants will be considered without regard to religion, gender, age, sexual orientation, gender identity, or national origin. (EEO policy Mexico)