Customer Support Associate I

Arrow Electronics; Tlaquepaque; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions company is seeking a Customer Support Associate in Tlaquepaque, MX. The role involves providing expert customer service, managing orders, and supporting the sales team. Ideal candidates will have strong communication skills and experience in customer service. This hybrid position offers competitive compensation and benefits, including a Christmas bonus and healthcare assistance.

Servicios

30 days of Christmas bonus

Vision and Dental Assistance

Life Insurance

10% Food/Pantry Vouchers

13% Savings Fund

Access to Employee Discount Program

Growth Opportunities

Formación

• 1–3 years of customer service experience preferred.
• Intermediate knowledge of Microsoft Excel required.
• Ability to communicate fluently in English.

Responsabilidades

• Provide internal and external customer service.
• Manage customer order forms and maintain MyArrow accounts.
• Support sales team with direct customer contact.

Conocimientos

Customer Service

Communication

Microsoft Excel

English

Educación

High school diploma or equivalent

3-year degree

Descripción del empleo

Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

We’re looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You’ll Be Doing:

Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What We're Looking For:

Typically requires a 3-year degree and 2–4 years of experience or High school graduate with equivalent related experience.

1–3 years of customer service experience in a similar field is preferred.

Intermediate knowledge of Microsoft Excel.

Ability to communicate fluently in English.

Work Arrangement:

Hybrid: 3 days in office/2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus

Vision and Dental Assistance

Life Insurance

10% Food/Pantry Vouchers

13% Savings Fund

Access to Arrow’s Employee Discount Program

Growth Opportunities, and more!

Apply now!

# ArrowMX

We’re looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You’ll Be Doing:

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What We're Looking For:

• Typically requires a 3-year degree and 2–4 years of experience or High school graduate with equivalent related experience.

• 1–3 years of customer service experience in a similar field is preferred.

• Intermediate knowledge of Microsoft Excel.

• Ability to communicate fluently in English.

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Access to Arrow’s Employee Discount Program

• Growth Opportunities, and more!

Apply now!

# ArrowMX

#LI-HN1

#LI-Hybrid

Annual Hiring Range/Hourly Rate:

$16,000.00 - $18,000 MXN Monthly

Annual Hiring Range/Hourly Rate:

Position:

Customer Support Associate I

Job Description:

Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

We’re looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You’ll Be Doing:

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What We're Looking For:

• Typically requires a 3-year degree and 2–4 years of experience or High school graduate with equivalent related experience.

• 1–3 years of customer service experience in a similar field is preferred.

• Intermediate knowledge of Microsoft Excel.

• Ability to communicate fluently in English.

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Access to Arrow’s Employee Discount Program

• Growth Opportunities, and more!

Apply now!

# ArrowMX

#LI-HN1

#LI-Hybrid

Annual Hiring Range/Hourly Rate:

$16,000.00 - $18,000 MXN Monthly

Annual Hiring Range/Hourly Rate:

$15,416.67 - $0.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( EEO policy Mexico )

About the company

Arrow Electronics is an American Fortune 500 company that specializes in distribution and value added services relating to electronic components and computer products.