Customer Support Associate

Arrow Electronics Australia Pty Ltd; Tlaquepaque; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in electronics is seeking a Customer Support Associate in Guadalajara, MX. This role involves providing exceptional service to customers, managing order processes, and supporting the sales team. Candidates should have a degree or equivalent experience and be fluent in English. Attractive benefits include financial rewards, healthcare insurance, and opportunities for growth.

Servicios

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Employee Discount Program

Formación

• 1–3 years of customer service experience preferred.
• Ability to communicate fluently in English.
• Experience in a similar field is a plus.

Responsabilidades

• Provide expert customer service and recommend solutions.
• Manage customer order forms and assist with order entry.
• Support the sales team with customer interactions.

Conocimientos

Customer service

Communication

Time management

Educación

3-year degree or High School diploma with equivalent experience

Herramientas

Microsoft Excel

Descripción del empleo

Position:

Customer Support Associate

Job Description:

We’re looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You’ll Be Doing:

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What We're Looking For:

• Typically requires a 3-year degree or High school graduate with equivalent related experience.

• 1–3 years of customer service experience in a similar field is preferred.

• Intermediate knowledge of Microsoft Excel.

• Ability to communicate fluently in English.

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sickdays and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Access to Arrow’s Employee Discount Program

• Growth Opportunities, and more!

Apply now!

#LI-CS1

#LI-Hybrid

Annual Hiring Range/Hourly Rate:

$15,416.67 - $18,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)