Customer Support Analyst

PepsiCo; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

PepsiCo is seeking a Customer Support Analyst in Mexico City to enhance customer relationships by providing prompt and professional support. Ideal candidates will possess strong communication skills, fluency in English and French, and a university degree, along with the ability to thrive in a dynamic call center environment. The role offers opportunities for professional development, specialized training, and various employee benefits, ensuring a balanced work-life approach.

Servicios

Opportunities for learning and development

Recognition programs for employee achievements

Financial wellness programs

Flexibility program for work-life balance

Family benefits including scholarship programs

Formación

• 1 to 3 years of experience in customer service or similar role.
• Strong customer-first mindset and proactive approach.

Responsabilidades

• Provide professional support to customers via phone and email.
• Investigate service-related issues and ensure timely resolution.
• Adhere to processes for first-call resolution.

Conocimientos

Fluency in English

Fluency in French

Communication skills

Interpersonal skills

Self-motivated

Educación

University degree in Business or related field

Herramientas

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

The Opportunity in Mexico City!

Join our team to support the Canadian Field Sales team and our valued customers by delivering exceptional care. Your primary goal will be to make it easy for customers to do business with us by responding promptly and accurately to their inquiries, resolving issues efficiently, and consistently recognizing their importance to our organization.

Your Impact

As a Customer Support Analyst, you will:

• Provide empathetic and professional support to customers and field sales teams via phone and email in a call center environment.
• Investigate and document service-related issues, escalate when needed, and ensure timely and effective resolution through clear communication.
• Adhere to standardized processes to ensure first-call resolution and deliver world-class customer service.
• Maintain exemplary attendance and punctuality to support team reliability and consistency.

Who We’re Looking For

• Fluency in English and French (written and verbal) is essential.
• University degree in Business or a related field, with 1 to 3 years of experience in customer service or a similar role.
• Strong interpersonal and communication skills, with a customer-first mindset.
• Self-motivated and proactive, capable of working independently.
• Proficient in Microsoft Excel and PowerPoint.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.