Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

Expatrio Global Services GmbH; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa ambiciosa busca un Agente de Soporte al Cliente para unirse a su equipo diverso y motivado. Esta posición remota ofrece la oportunidad de interactuar con clientes internacionales, brindar un servicio excepcional y resolver problemas reales. Si tienes habilidades de comunicación en español, inglés y chino, y te apasiona ayudar a otros, esta es tu oportunidad para hacer una diferencia significativa en la vida de los estudiantes internacionales. Únete a un entorno de trabajo autónomo y progresivo, donde tu contribución será valorada y tendrás la oportunidad de crecer profesionalmente.

Formación

• Experiencia previa en atención al cliente es preferible.
• Habilidades de comunicación y mentalidad centrada en el cliente son esenciales.

Responsabilidades

• Ser el primer punto de contacto para clientes internacionales.
• Verificar documentos y colaborar con agentes de soporte.

Conocimientos

Atención al cliente

Comunicación efectiva

Mentalidad centrada en el cliente

Fluidez en español

Inglés

Chino

Herramientas

Zendesk

Descripción del empleo

Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position of Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance).

Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone.
• You will ensure that our customers receive excellent customer service.
• Your main tasks will include the verification of documents.
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks.
• You will collaborate with our service partners to support our customers.

YOUR PROFILE

• You have some experience in customer support.
• You are available full-time.
• You possess strong communication skills and a customer-first mindset.
• You are fluent in Spanish, both written and spoken, and proficient in English and Chinese.
• If you have experience in the banking or health insurance industry, you can easily understand our product; if not, we are happy to teach you everything you need to know.
• PLUS: Ideally, you have some experience with helpdesk software (such as Zendesk or similar tools).

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team.
• Autonomous and progressive work environment with low hierarchies and fast decision-making.
• Most importantly: The chance to solve an actual problem.

Expatrio aims to be the best solution for international students in Germany. With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.

Does the position sound interesting to you? Then we would be very happy to receive your application. Your Expatrio team