Customer Support Agent

Social Discovery Group; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Social Discovery Group is seeking a Customer Support Agent for the Night Shift in a remote position. The role involves assisting international customers, resolving issues, and maintaining high service quality. The position offers attractive benefits including vacation days, wellness days, bonuses for referrals, and health benefits.

Servicios

28 vacation days per year

7 wellness days per year

Bonuses up to $5000 for referrals

Full payment for professional training

Corporate discount for English lessons

Health benefits up to $1000 gross per year

Reimbursement for workplace costs up to $1000

Internal gamified gratitude system

Formación

• Fluency in English; Japanese, Spanish, or Chinese is a benefit.
• Experience in customer support with international clients.
• Strong psychological analysis and problem-solving skills.

Responsabilidades

• Consult with customers on inquiries related to websites.
• Resolve customer issues aiming for retention.
• Promote websites when opportunities arise.

Conocimientos

Fluency in English

Experience with international customers

Fast typing skills

Ability to analyze people

Stress resistance

Problem-solving skills

Descripción del empleo

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Customer Support Agent to join or team in the Night Shift (European time zone).

Are you the perfect candidate? Check here!

• You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English (and
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A convenient 2 days on then 2 days off shift from 7PM - 7AM CEST (GMT+2)

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

Sounds good? Join us now!