Customer Success Trainer

S&P Global; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global data provider is seeking a dynamic Customer Success Trainer in Monterrey, Nuevo León. This role is pivotal in enhancing client satisfaction by delivering comprehensive training to new and existing customers. The ideal candidate will have a Bachelor's degree, at least 3-5 years of relevant experience, and must be fluent in English. The position offers competitive salaries and a range of benefits, including health coverage and a commitment to continuous learning.

Servicios

Health care coverage

Generous time off

Continuous learning resources

Retirement planning

Family friendly perks

Retail discounts

Formación

• Must be fluent (spoken and written) in English.
• 3-5 years of experience in training, customer support, or a related role.
• Automotive background is preferred.

Responsabilidades

• Develop and deliver engaging training sessions/path for new and existing clients on our Plan & Build products.
• Assess client needs and tailor training sessions to address specific use cases and questions.
• Conduct one-on-one coaching sessions and group training workshops.

Conocimientos

Excellent communication

Interpersonal skills

Presentation skills

Analytical skills

Collaboration

Educación

Bachelor’s degree in Business, Education, Communication, or a related field

Descripción del empleo

About the Role:

Customer Success Trainer

Job Summary: We are seeking a dynamic and experienced Trainer to join our Global Customer Success Team. The Customer Success Trainer will be instrumental in driving client satisfaction and maximizing product utilization by delivering thorough training to both new and existing clients. This role demands a deep understanding of our products, along with the ability to communicate complex information in a clear and accessible manner. The Trainer will prioritize understanding customer use cases, empowering clients with the knowledge and skills necessary to effectively leverage our tools to address their unique needs and achieve their business objectives.

Key Responsibilities:

• Develop and deliver engaging training sessions/path for new and existing clients on our Plan & Build products.
• Assess client needs and tailor training sessions to address specific use cases and questions.
• Conduct one-on-one coaching sessions and group training workshops.
• Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
• Gather feedback from clients post-training to continuously improve training content and delivery methods.
• Collaborate with our educational content creator to create training materials, including manuals, guides, and online resources, to support client learning.
• Track and report on training initiatives & client interactions and monitor client satisfaction using tech stack available (Salesforce, Copilot for Sales etc.)
• Assist clients in troubleshooting and resolving product-related issues during and after training sessions.
• Leverage internal tools to detect low engagement or churn risk and liaise with relevant stakeholders to establish mitigation plan
• Ensure enhancement requests from clients are routed to product stakeholders
• Stay informed about industry trends and best practices in customer care and training methodologies.

Qualifications:

• Bachelor’s degree in Business, Education, Communication, or a related field.
• Automotive background is preferred.
• Must be fluent (spoken and written) in English
• Proven experience (3-5 years) in training, customer support, or a related role.
• Excellent communication, interpersonal and presentation skills.
• Strong analytical skills with the ability to understand customer use cases and translate them into training content.
• Ability to work collaboratively with cross-functional teams.
• Passion for helping clients succeed and a commitment to providing exceptional customer service.
• A proactive approach to problem-solving and a passion for client success.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.