Customer Success Specialist

S&P Global; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global information services company seeks a motivated professional for client engagement and technical support in Mexico. This role involves maintaining customer relationships, overseeing transitions, and ensuring satisfaction in a technology-focused environment. The ideal candidate will have a relevant degree and 1-2 years in the field, strong communication and analytical skills, and familiarity with tools like Microsoft Suite and Salesforce. Competitive benefits are offered.

Servicios

Health and wellness coverage

Flexible downtime

Continuous learning opportunities

Formación

• 1-2 years of experience in customer success, account management, or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsabilidades

• Establish relationships with top customers to ensure satisfaction.
• Oversee transition of customers to new systems.
• Provide expert-level technical support and troubleshooting.

Educación

Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field

Herramientas

Microsoft Suite

Salesforce

Descripción del empleo

About the Role

Grade Level (for internal use): 08

Location: Mexico (Remote)

The Team

Our team is dynamic and collaborative, with a strong emphasis on customer satisfaction and seamless integration of our solutions. We value proactive engagement, continuous improvement, and cross-functional collaboration to ensure our clients' success. We are committed to providing white glove treatment to our top customers and leveraging technology to maintain consistent and effective communication across all client tiers.

Responsibilities and Impact

• Customer Engagement: Establish and maintain relationships with top customers, ensuring their satisfaction and defining best practices for client engagement across tiers.

• Transition Management: Oversee the transition of customers from TIPNet to CVI, ensuring completion by the target decommission date.

• Client Technical Needs Assessment: Engage with clients to assess their goals and ensure technical requirements align with their internal needs for seamless integration.

• Onboarding: Facilitate a top-class onboarding experience, ensuring customers have the necessary resources and training to effectively utilize our product.

• Technical Support and Troubleshooting: Provide expert-level assistance for complex technical inquiries and serve as an escalation point for resolving client issues.

• Performance Monitoring: Continuously assess customer usage and satisfaction metrics to identify areas for improvement and upselling opportunities.

What We’re Looking For

Basic Required Qualifications:

• Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.

• 1-2 years of proven experience in customer success, account management, or a similar role within a technology-focused environment.

• Strong analytical and problem-solving skills with a proactive approach to issue resolution.

• Excellent communication (English) and interpersonal skills with the ability to build rapport with clients.

• Team Collaboration: Proven ability to foster collaborative relationships across teams to achieve common goals.

• Critical Thinking: Demonstrated ability to analyze situations and make informed decisions.

• Adaptability: Quick learner with the ability to thrive in dynamic settings and adjust to changing circumstances.

Additional Preferred Qualifications:

• Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.

• Proficiency in CRM software (Salesforce) and customer support tools.

• Experience with commercial vehicle industry and/or fleets.

About S&P Global Mobility

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

At S&P Global Mobility, we provide invaluable insights derived from automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility.

For more information, visit www.spglobal.com/mobility

What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology—the right combination can unlock possibility and change the world.

Our People: We are a global team of 35,000+ driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future. We are committed to a more equitable future and to helping our customers find sustainable ways of doing business.

Our Values: Integrity, Discovery, Partnership.

Benefits: We provide health and wellness coverage, flexible downtime, continuous learning, retirement planning and education programs, family-friendly perks, and additional perks. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please email [e-mail] and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf