Customer Success Professional

Oowlish; Guadalajara; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software development company in Guadalajara is seeking experienced technology professionals to enhance its diverse team. Ideal candidates should be fluent in Portuguese and have strong English skills, with at least 2 years in Customer Success, Support, or SaaS roles. The position offers the convenience of remote work, flexible hours, and competitive compensation, alongside opportunities for professional development and engagement in international projects.

Servicios

Home office

Flexible Hours

Competitive compensation based on experience

Career plans for growth

International Projects

Oowlish English Program

Oowlish Fitness with Total Pass

Pet adoption incentive

PTO Bonus

Games and Competitions

Formación

• 2+ years in Customer Success, Support, or SaaS roles.
• Ability to host and facilitate webinars or online training.
• Process-oriented with a drive to identify improvements and automation.

Conocimientos

Fluency in Portuguese

English communication skills

Customer Success experience

SaaS roles

Familiarity with Zendesk

Experience with CRM tools

Hosting webinars

Passion for customer education

Herramientas

Zendesk

Zoho CRM

Descripción del empleo

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements

• Fluency in Portuguese and strong English communication skills
• 2+ years in Customer Success, Support, or SaaS roles
• Familiarity with Zendesk or similar support platforms
• Experience using CRM tools (Zoho CRM is a plus)
• Ability to host and facilitate webinars or online training
• Passion for customer education and lifecycle engagement
• Strong documentation and knowledge-sharing mindset
• Process-oriented with a drive to identify improvements and automation
• A collaborative team player with a desire to help build something from the ground up

Benefits & Perks:

Home office;

Flexible Hours

Competitive compensation based on experience;

Career plans to allow for extensive growth in the company;

International Projects;

Oowlish English Program (Technical and Conversational);

Oowlish Fitness with Total Pass;

Pet adoption incentive;

PTO Bonus;

Games and Competitions;

You can also apply here:

Website: https://www.oowlish.com/work-with-us/

LinkedIn: https://www.linkedin.com/company/oowlish/jobs/

Instagram: https://www.instagram.com/oowlishtechnology/