Customer Success Manager (US Market)

Insense | TikTok & Meta Partner; Ciudad de México; A distancia; MXN 923,000 - 1,293,000; Jornada completa

Descripción de la vacante

A leading marketing platform is seeking a Customer Success Manager to ensure clients achieve their goals using the platform. This remote role involves onboarding clients, maintaining relationships, and providing proactive support. The ideal candidate has 2+ years in customer success, excellent communication skills, and a detail-oriented mindset. Join us to help shape the future of marketing across LATAM.

Servicios

15+ days off

Flexible work hours

Team retreats

Formación

• 2+ years of experience in customer success or similar roles, preferably in SaaS.
• Proven track record in managing client relationships with positive business impact.
• Organized and detail-oriented, capable of handling multiple projects.

Responsabilidades

• Act as the main point of contact for clients delivering exceptional customer experience.
• Foster strong relationships with clients and provide consultative advice.
• Track accounts to identify churn risk and proactively address it.

Conocimientos

Customer success management

English communication

Problem-solving

Organization

Customer-centric approach

Herramientas

GSuite

Hubspot

Notion

JIRA

Descripción del empleo

Overview

Insense, a partner of Meta and TikTok, is a platform that helps brands work with creators. We connect companies with more than 68,500 trusted creators in 35+ countries, mainly in the U.S. Through Insense, brands can easily make content, run influencer campaigns, and grow their business. Today, over 2,000 mid-sized brands already use Insense to power their creator marketing. Creators are shaping the future of marketing and driving real business impact. Join the economy that’s transforming how brands grow, we’d love for you to be part of this journey! Founded in 2016, we are a remote-first company of 40+ people from 13+ countries.

Hey there! As a Customer Success Manager at Insense, you will ensure our clients achieve their goals using our platform. Your tasks will include providing excellent onboarding, maintaining ongoing client relationships, and offering proactive support. You will work directly with clients to understand their needs, advocate for their success, and contribute to continuous product improvements.

This role is open to anyone based in LATAM. You must be available every working day between 9 am and 6 pm EST.

Who We Are Looking For

Required:

• 2+ years of customer success (or similar roles) experience in SaaS or marketing, with a proven track record of managing client relationships and delivering business impact
• Familiar with GSuite, Hubspot, Notion, JIRA, or similar software
• Highly skilled in English communication, both spoken and written
• Experience in identifying, tracking, and resolving issues, with a commitment to exceptional customer service and communication
• Organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining high standards and accuracy
• Customer-centric with a proactive approach to anticipating client needs, addressing issues before they escalate, and focusing on continuous improvement

Bonus points:

• Basic knowledge of digital marketing, influencer marketing and social advertising (Facebook, Instagram, TikTok)
• Experience tracking and reporting on KPIs for customer success, satisfaction, and retention, with the ability to use data to drive decision-making and strategy

Responsibilities

• Act as the main point of contact for clients to deliver exceptional customer experience and ensure they get the most value out of the platform
• Become a specialist in the Insense platform and paid social advertising, in general, to be able to continuously solve problems for customers and provide best practices and consultative advice
• Build and foster strong relationships with our clients
• Own client communication in different channels, proactively outreach accounts, and offer support and solutions based on their needs
• Support the running of internal client activation campaigns
• Recommend growth opportunities based on data, new product features, and market trends to our client base
• Track accounts to identify churn risk and work proactively to eliminate that risk
• Act as a partner of the Customer Experience Team, supporting our daily customer operations tasks, back-office, and projects
• Be the voice of customers to inform our internal teams
• Collaborate effectively across functions including Sales, Marketing, Product, and Engineering
• Manage client campaigns along with the Creator Growth team — create tasks, follow up, and ensure campaign goals are met

What We Offer

• Forever remote role
• Work from anywhere role
• Salary in USD commensurate with your experience and location
• Time to recharge: 15+ days off, US holidays, a bonus day each year with us, plus a festive end-of-year break!
• Team retreats around the globe
• Global exposure: collaborate with clients and teams across the Americas & EMEA.

Note: This role is open to anyone based in LATAM under a contractor agreement, kindly select “worldwide” option in case your location is not listed.