Customer Success Manager (Remote, based in Mexico)

Visit.org; Guadalajara; A distancia; USD 30,000 - 45,000; Jornada completa

Descripción de la vacante

Visit.org is seeking a dynamic Customer Success Manager to join their remote team in Mexico. This role involves managing client relationships, driving account growth, and collaborating cross-functionally to enhance service delivery and client satisfaction. The right candidate is passionate about social impact, possesses strong communication skills, and thrives in a fast-paced startup atmosphere.

Servicios

Competitive salary

Mission-aligned company events/volunteering

Inclusive, exciting start-up culture

Accelerated career & personal growth

Culture Club

Formación

• 2+ years of experience in Customer Success, Account Management, or Sales.
• Experience in a fast-paced startup environment.
• Excellent written, verbal, and presentation communication skills.

Responsabilidades

• Manage and nurture accounts to drive growth and increase service utilization.
• Support Sales team with renewals and negotiations.
• Build strong executive-level relationships with clients.

Conocimientos

Organizational Skills

Interpersonal Skills

Customer Relationship Management

Communication

Problem Solving

Herramientas

Salesforce

Gong

Slack

Monday.com

Descripción del empleo

Visit.org is looking for a passionate and ambitious Customer Success Manager to join our remote team. The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners. You will drive contract/service utilization, work on maximizing participation, oversee contract-level quality assurance, provide social impact advisory, and support partnership renewal of your portfolio. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.

Please note: This is a remote, Mexico-based 40-hour/week contract position that requires working hours from 9:00 AM to 6:00 PM EST.

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.
  
  

About Visit.org

Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more.

Responsibilities

• Strategically manage and nurture accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships.
• Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts.
• Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership.
• Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives.
• Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery.
• Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction.
• Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs.
• Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.
  
  

Qualifications

• 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role
• Experience working in a fast-paced startup environment, particularly enterprise SaaS
• Fluency in demonstrating value through customer stories, data, and unique insights
• Strong organizational skills and the ability to create structure in ambiguous situations
• Detail-oriented while maintaining the ability to drive towards overarching goals
• Ability to learn quickly and grasp different processes and/or systems
• Excellent written, verbal, and presentation communication and interpersonal skills
• A team player who can foster relationships and communicate effectively across departments
• Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others
• A true desire to satisfy the needs of our clients
• Passion for our mission and the desire to make an impact in the world through technology
• Experience working in a fast-paced startup environment
• Passion for our mission and the desire to make an impact in the world through technology
  
  

Please note: This is a remote, Mexico-based 40-hour/week contract position that requires working hours from 9:00 AM to 6:00 PM EST.

How we care

• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!