Customer Success Manager (LATAM)

Respond.io; México; A distancia; USD 40,000 - 70,000; Jornada completa

Descripción de la vacante

A dynamic business messaging platform is seeking a Customer Success Manager for the LATAM region. This remote role involves engaging with customers to understand their needs and drive satisfaction, retention, and strategic growth. Candidates must have 2+ years of B2B SaaS experience, fluency in English and Spanish, and be proactive in a fast-paced environment. Join a collaborative team that values growth and impactful solutions.

Servicios

Competitive compensation package

Medical allowance

Flexible working environment

Virtual events

Formación

• 2+ years of experience in B2B SaaS Customer Success or Account Management.
• Fluent in English and Spanish; Portuguese is a plus.
• Strong communicator with technical concept grasp.

Responsabilidades

• Engage proactively with mid-market customers to understand their needs.
• Develop strong stakeholder relationships and coordinate resources.
• Focus on customer retention and account expansion.

Conocimientos

Customer Success

Account Management

Communication

Proactive Engagement

Fluency in English and Spanish

Technical Understanding

Team Collaboration

Herramientas

CRM systems

HubSpot

Customer Success tools

Descripción del empleo

*Resume MUST be in English

Location: LATAM Region

Team: Customer Department

Role: Customer Success Manager (LATAM)

Mode: Remote

About Respond.io

Respond.io is a fast-growing, award-winning Business Messaging platform revolutionizing how companies communicate with customers across WhatsApp, email, and more. Founded in 2017 and trusted in 127+ countries, we lead key markets in LATAM, EMEA, and APAC. Our diverse team powers innovation that’s recognized by G2 and the SME100 Awards. If you're excited about shaping the future and working with a dynamic, global team—this is the place to be.

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Responsibilities

• Understand Customer Needs & Prioritize Solutions
  • Proactively engage with mid-market customers to deeply understand their business goals and challenges. Recommend high-impact use cases that align with their priorities and maximize value from the Respond.io platform.
• Build & Manage Stakeholder Relationships
  • Develop and nurture strong relationships with multiple stakeholders, and to support internal teams with product insights and case study collaboration.
• Coordinate Internal Resources
  • Act as the primary point of contact to ensure customers get access to the right internal resources to resolve complex issues, and drive business success.
• Drive Retention & Expansion
  • Focus on delivering value to customers that leads to high satisfaction, strong retention, and strategic account expansion.
• Stay Ahead and Adapt in a Fast-Moving Environment
  • Be a self-driven individual who can independently stay up to date with the constantly evolving environment. Proactiveness, speed, and independence are crucial key to success.

Qualifications

• Passionate about helping businesses grow revenue through impactful solutions
• Minimum 2+ years of B2B SaaS experience in Customer Success or Account Management
• Fluent in English and Spanish; Portuguese is a plus
• Proven experience managing renewals with mid-market customers
• Familiarity with business messaging platforms, CRM systems, and Customer Success tools (e.g., HubSpot, Vitally)
• Strong communicator: active listener who conveys complex ideas clearly and provides insightful feedback to internal teams
• Quick to grasp technical concepts with strong product and industry knowledge
• Agile team player who thrives in a fast-paced startup environment and is eager to make a meaningful impact

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.