Customer Success Manager

Rippling; México; A distancia; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

A leading digital marketing company is seeking an experienced Client Success Manager to oversee client onboarding and communications. The role requires 3+ years in client success, knowledge of marketing concepts, and proficiency with CRMs like Zoho and Salesforce. This position offers significant growth potential in the thriving behavioral health space and emphasizes strong leadership skills.

Formación

• 3+ years in client success or strategic account management.
• Fluency in marketing concepts (SEO, PPC, Web, funnel reporting).
• Proven experience leading client meetings and strategy sessions.

Responsabilidades

• Own the onboarding experience end-to-end.
• Lead all client calls, preparing agendas, and sharing narratives.
• Review client performance dashboards daily, flagging issues.

Conocimientos

Client management

SEO knowledge

PPC understanding

Funnel reporting

Communication skills

Herramientas

Zoho

Salesforce

ClickUp

Zoom

Descripción del empleo

elev8.io provides 360° patient acquisition solutions for behavioral health brands by helping them with:

1) Generating VOB-qualified leads on multiple channels via elev8media
2) Increasing efficiency by enhancing their CRM & techstack via elev8tech
3) Improving their overall lead-to-admit conversion rates via elev8sales

We believe marketing can change lives—and we treat that responsibility with care, speed, and obsession for results. Our team is fully remote, radically accountable, and built for impact. We appreciate the journey, act like owners, and never stop evolving.

About the Job

Client Relationship & Communication

• Own the onboarding experience end-to-end — set the tone, deliver clarity, and build trust
• Lead all client calls (status, MBRs, QBRs, Ad-hoc), preparing agendas, sharing clear narratives, and aligning on action items
• Translate marketing concepts (SEO, PPC, Web, attribution, funnel data) into client-friendly language that builds buy-in and clarity
• Reinforce strategy when clients are uncertain or off-track—communicate with both empathy and authority

Strategic Oversight & Quality Control

• Review client performance dashboards daily — flag inconsistencies or underperformance to Marketing Ops
• Ensure all meeting materials, reporting narratives, and projection tables are accurate, relevant, and up to date
• Track goals vs actuals in each client’s Wiki and keep all documentation (client portals, quarterly plans) current

Operations & Execution

• Coordinate closely with PMs to track deliverables, escalate issues, and ensure timely execution
• Route client requests via ClickUp, not just email forwards — follow through and close the loop
• Own Fireflies, Zoom setup, action item documentation, and follow-up post-meeting workflows
• Establish and adjust client meeting cadences quarterly based on strategy and scope

Required Skills and Qualifications

• 3+ years in client success or strategic account management
• Fluency in marketing concepts (SEO, PPC, Web, funnel reporting)
• Proven experience leading client meetings and strategy sessions
• Experience with CRMs (Zoho/Salesforce), ClickUp, Zoom, and dashboards
• Outstanding written/verbal communication and ownership mindset

Preferred Qualifications

• Experience in performance marketing or healthcare/mental health
• Familiarity with call tracking and CRM systems
• Knowledge of Project Management
• Prior use of Fireflies or meeting intelligence tools

Compensation and Growth Potential:

Compensation will be based on qualifications and track record. This role is an outstanding opportunity for an ambitious and hardworking candidate who wants to lead from the front at one of the fastest-growing digital marketing companies in the behavioral health space across the U.S.

If you're hungry to lead, ready to evolve, and excited to build something that matters—let’s talk.