Customer Success Manager

buscojobs España; Guadalajara; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Customer Success Manager to build long-term relationships with clients and ensure their success. This role involves understanding customer needs, managing renewals, and fostering engagement through various interactions. The ideal candidate will thrive in a dynamic environment and have a passion for making a positive impact with technology. Join a forward-thinking organization on its journey to becoming a unicorn, where you'll collaborate with dedicated professionals and enjoy flexibility in your work. This is an exciting opportunity to grow and contribute to a meaningful mission.

Servicios

Stock options

Learning and development opportunities

28 days of annual leave

30 days of sick leave

Work from anywhere flexibility

Collaborative environment with passionate professionals

Formación

• Experience in Customer Success Management or Key Account Management.
• Fluency in English and proficiency in another language preferred.

Responsabilidades

• Ensure customer success and value creation, understanding their goals.
• Manage customer relationships, ensuring renewals and upselling.

Conocimientos

Customer Success Management

Key Account Management

Management Consultancy

Strategic Thinking

Excellent Communication Skills

Fluency in English

Proficiency in Additional Language

Agile Working

Technical Aptitude

Collaboration Skills

Descripción del empleo

We're Social Links, a leading global OSINT company headquartered in the US. We integrate data from over 500 open sources, including social media, messengers, blockchains, and the Dark Web, to provide comprehensive visualization and analysis for efficient investigations.

We are actively growing, with the goal of becoming a $1B unicorn company by 2026 while building an international OSINT community. As a customer-centric organization, our customers are incredibly important to us. Everyone contributes to customer success, but the largest contribution comes from our highly engaged and international Customer Success Team.

We’re excited to announce an opportunity for a Customer Success Manager with :

• Strategic and customer-centric thinking to establish long-term relationships with our customers, understand their needs, and ensure their success
• Experience in Customer Success Management, Key Account Management, or Management Consultancy
• An agile and highly proactive way of working, ideally with experience in hyper-growth environments
• Experience in the OSINT market and / or working with Government and Law Enforcement organizations
• A growth- and solution-oriented mindset
• Ownership and a collaborative approach towards other departments such as product, partnerships, new sales, marketing, etc., to achieve our company goals
• Technical adeptness and the ability to quickly learn new developments and their value for customers
• Passion for making the world a better place with our technology and vision
• Excellent communication skills (written and oral)
• Fluency in English, with proficiency in one more language being ideal

Our Customer Success Managers are responsible for :

• Ensuring the success and value creation for our customers, understanding and helping them achieve their goals
• Managing and developing our customers, ensuring their renewals and upselling them in line with their goals
• Setting customers up for success with our product (skills, capabilities, materials, etc.), ensuring great product adoption
• Maintaining high customer engagement, and establishing close collaboration with customers via 1 : 1 meetings, QBRs, events, etc. Most interactions will take place online, but some meetings will be in person (traveling up to 20% of your working time)
• Identifying potential customer references and advocates, and developing customer success stories with them

Why Join Us?

• Stock options
• Opportunities for learning and development with interesting and challenging tasks
• 28 days of annual leave and 30 days of sick leave annually
• Flexibility to work from anywhere in the world (except Russia and Belarus)
• Collaboration with enthusiastic professionals who are passionate about making a difference
• And of course, you will be a part of a company that is on the path to becoming a Unicorn, with ambitions set on a successful IPO

If you're ready to take on this exciting challenge and grow with us, we'd love to hear from you!