Customer Success Manager

Deepdub; Ciudad de México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading remote company is seeking a Customer Success Manager to ensure client satisfaction and success. As the primary contact for customers, you’ll build strong relationships, respond to inquiries, and monitor account retention. The ideal candidate is a native Spanish speaker, fluent in English, and has a proven background in Customer Success. This role offers a fully remote environment in Mexico and opportunities for professional growth.

Servicios

100% remote work environment

Growth and professional development opportunities

Competitive compensation package

Formación

• Proven experience in Customer Success or Account Management.
• Strong attention to detail and organizational skills.
• Ability to prioritize and multitask in a fast-paced environment.

Responsabilidades

• Build and maintain strong relationships with customers.
• Act as a trusted advisor for customer goals.
• Respond quickly to customer inquiries.

Conocimientos

Customer-oriented mindset

Fluent English

Native Spanish speaker

Tech-savvy

Exceptional communication skills

Attention to detail

Herramientas

Excel

Google Sheets

Descripción del empleo

Description

We are seeking a Customer Success Manager to join our team and ensure the long-term satisfaction and success of our clients. You will serve as the primary point of contact for customers, ensuring they gain maximum value from our solutions. The ideal candidate is customer-oriented, highly responsive, and thrives in a fast-paced, agile, and fully remote environment.

About the Role

The role involves building strong relationships with customers and ensuring their success with our product/services.

Responsibilities

• Build and maintain strong, long-lasting relationships with customers
• Act as a trusted advisor, ensuring customers achieve their goals with our product/services
• Respond quickly to customer inquiries and provide timely solutions
• Identify customer needs, gather feedback, and collaborate with internal teams to improve customer experience
• Proactively monitor customer accounts to ensure retention and satisfaction
• Prepare reports and analyze customer data using Excel/Google Sheets
• Prioritize tasks effectively to manage multiple customer accounts simultaneously

Requirements

• Native Spanish speaker with fluent English (both written and spoken)
• Proven experience in Customer Success, Account Management, or a client-facing role
• Tech-savvy and quick to learn new tools and platforms
• Proficient in Excel/Google Sheets for reporting and analysis
• Exceptional communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to prioritize and multitask in a fast-paced, agile environment
• Customer-oriented mindset with a passion for solving problems

A Few More Reasons to Join Us

• 100% remote work environment (work from anywhere in Mexico)
• Opportunity to work in a dynamic and agile company
• Collaborative, customer-focused culture
• Growth and professional development opportunities
• Competitive compensation package