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HeyGen is seeking a strategic Customer Success Leader to enhance customer adoption and retention for their AI video platform. This foundational role involves shaping the customer journey, partnering with various teams, and driving long-term value while managing risks. The ideal candidate will have extensive experience in SaaS environments, strong communication skills, and a passion for storytelling.
At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Learn more atwww.heygen.com . Visit our Mission and Culture doc here .
Position Summary
HeyGen is seeking a strategic and driven Customer Success Leader to take ownership of our customer adoption and drive long-term retention. In this full-time role, you will play a foundational role in shaping the customer journey, from onboarding to expansion ensuring a value-driven experience that keeps users engaged and invested in HeyGen’s AI video platform. You'll partner closely with Marketing, Sales, and RevOps to proactively manage retention risk, optimize renewal workflows, and uncover expansion opportunities.
This role is based in our Los Angeles or San Francisco office.
Core Responsibilities
Requirements
CompensationBase salary Range: $180,000 to $230,000 annually
Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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LinkedIn Profile
HeyGen is an in-office/hybrid environment with the expectation to work 4+days/week in the office. Can you commit to working in our SF? * Select...
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