Customer Success Lead - Remote & Automation-Driven

Growth Troops; A distancia; MXN 900,000 - 1,261,000; Jornada completa

Descripción de la vacante

A high-growth podcast studio is seeking a Customer Success Specialist to lead client relationships and ensure smooth podcast launches. You will coordinate onboarding and production schedules while leveraging automation tools like Zapier. The ideal candidate has over 3 years of experience in client management, strong communication skills, and a proactive, organized approach. This remote position works in U.S. Eastern Time hours, with the opportunity to shape a new customer success function.

Formación

• 3+ years managing client relationships in media, SaaS, or tech-enabled services.
• Hands-on experience with automation tools, specifically Zapier or Make.
• Strong communication skills and confidence leading calls over Zoom.

Responsabilidades

• Onboard new clients with structured kickoff calls and milestone planning.
• Coordinate episode production schedules and asset handoffs.
• Monitor podcast metrics and surface insights to improve performance.

Conocimientos

Client relationship management

Communication skills

Project management

Use of automation tools

Herramientas

Zapier

Make

Descripción del empleo

A high-growth podcast studio is seeking a Customer Success Specialist to lead client relationships and ensure smooth podcast launches. You will coordinate onboarding and production schedules while leveraging automation tools like Zapier. The ideal candidate has over 3 years of experience in client management, strong communication skills, and a proactive, organized approach. This remote position works in U.S. Eastern Time hours, with the opportunity to shape a new customer success function.