Customer Success Enablement Architect

Vonage; Ciudad de México; Presencial; MXN 468.720 - 714.240; Jornada completa

Descripción de la vacante

Vonage is seeking a Customer Success Training Specialist to design and lead a comprehensive onboarding program for newly hired CSMs, ensuring rapid product and customer mastery.

You will develop ongoing enablement curricula, focusing on feature releases, account management strategies, and revenue-aligned training. This role emphasizes blended learning delivery and practical CS playbooks. Remote work from Mexico is offered.

Formación

• 2–4 years of experience in Customer Success training and enablement.
• Solid understanding of the B2B lifecycle and its impact on retention and expansion.
• Proficiency in Articulate (or similar) to build an eLearning library.
• High proficiency in CS platforms: Salesforce and Planhat; experience with Gainsight or similar tools.

Responsabilidades

• Design and lead onboarding programs for new CSMs.
• Develop post-onboarding curricula covering new features and account strategies.
• Identify knowledge gaps through data-driven assessments and align training to revenue priorities.
• Create blended learning experiences: live workshops, virtual sessions, and eLearning.
• Build practical exercises, job aids, and visual guides for actionable "Success Plays."
• Be the CS toolset SME for Salesforce, Planhat, and related platforms.

Conocimientos

CS Enablement

Salesforce

Planhat

Articulate

Facilitation

Instructional Design

Cross-Functional Collaboration

MEDDPICC knowledge

Herramientas

Gainsight

Totango

Hubspot

Zendesk

Churn Zero

Descripción del empleo

Vonage is seeking a Customer Success Training Specialist to design and lead a comprehensive onboarding program for newly hired CSMs, ensuring rapid product and customer mastery.

You will develop ongoing enablement curricula, focusing on feature releases, account management strategies, and revenue-aligned training. This role emphasizes blended learning delivery and practical CS playbooks. Remote work from Mexico is offered.