Customer Success Associate, Nola

Yalo; Ciudad de México; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Ejecutivo de Éxito del Cliente para impulsar la satisfacción y retención de clientes. Este papel es crucial para entender las necesidades de los clientes y proporcionar soluciones personalizadas, asegurando que maximicen el valor de la plataforma. Con un enfoque proactivo, el candidato ideal ayudará a los clientes a superar desafíos y fomentar relaciones a largo plazo. En un entorno de trabajo dinámico y colaborativo, tendrás la oportunidad de desarrollar estrategias de crecimiento y trabajar con equipos internacionales, contribuyendo a la transformación de las ventas en todo el mundo. Si te apasiona la innovación y el éxito del cliente, esta oportunidad es para ti.

Servicios

Política de PTO ilimitado

Recompensas competitivas

Horario flexible

Ambiente de start-up

Trabajo en equipo internacional

Formación

• Más de 2 años de experiencia en una empresa de CPG.
• Habilidades de comunicación y capacidad para influir en otros.

Responsabilidades

• Entender y documentar los factores de valor de los clientes.
• Colaborar con equipos de datos para construir informes que muestren el valor.

Conocimientos

Habilidades de influencia

Comunicación empresarial

Habilidades analíticas

Habilidades organizativas

Mentalidad emprendedora

Habilidades impulsadas por datos

Educación

Experiencia en empresa CPG

Herramientas

Google Suite

Slack

JIRA

Descripción del empleo

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI.

Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

Your mission?

As a Customer Success Executive, you will play a crucial role in driving customer satisfaction and retention. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our platform. Your proactive approach will help clients navigate and overcome challenges, fostering long-term relationships and driving the success of their businesses. It is important to be aware of the value they are receiving by helping them to build reports and create dashboards with the data team, as well as finding new opportunities within that data to keep growing or improving.

What are the responsibilities for this role?

1. Understand and document the value levers of the customers in your book.
2. Update customer value maps.
3. Update customer health dashboards according to the established cadence.
4. Work with data teams to build reports that help customers see the value of our products.
5. Collaborate with delivery to ensure the roadmap is on track and assess if improvements are needed.
6. Work closely with the customer and product marketing to ensure that our customers are using our products correctly.
7. Develop and execute growth strategies to ensure our workflows are generating traffic.

Job Requirements?

1. +2 years of working experience in a CPG company.
2. Self-starter with strong skills to influence others.
3. Fast learner with an innovative personality.
4. High fluency in English is a must (both written and oral).
5. Excellent business communication skills and ability to express ideas precisely.
6. Experience with tech company productivity suite (Google Suite, Slack, JIRA).
7. Detail-oriented and highly systematic.
8. Demonstrate strong analytical and organizational skills.
9. Act rapidly and have an entrepreneurial mindset.
10. Demonstrate data-driven skills to understand and work with databases.

What do we offer?

1. Unlimited PTO policy.
2. Competitive rewards on the market range.
3. Flexible time (driven by results).
4. Start-up environment.
5. International teamwork.
6. You and nothing else limit your career here.

We care,
We keep it simple,
We make it happen,
We strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all. We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.

At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.