Customer Success Analyst - MX

Draiver; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics technology firm is seeking an early career professional to assist the Country Manager and Revenue Team. The role requires creating proposals, conducting market analysis, and supporting client communications. Ideal candidates will have a degree in Business or related field and relevant experience in customer success within the automotive sector. This position offers a competitive salary and the chance to shape the future of vehicle logistics.

Servicios

Competitive salary and commission structure

Opportunity to shape the future of vehicle logistics

Formación

• Proven experience in customer success or account management in SaaS or tech.
• Minimum of 5 years experience in the automotive sector.
• Strong verbal and written communication skills in English.

Responsabilidades

• Grow existing customer base with new products and regional expansion.
• Lead implementation of new customers ensuring operational success.
• Analyze performance metrics and provide insights for decision-making.

Conocimientos

Time-management skills

Verbal communication

Written communication

Educación

Bachelor’s degree in Business, Engineering, Marketing, or related field

Descripción del empleo

About Draiver: Draiver is a smart logistics platform specializing in vehicle delivery management and execution across the U.S. and globally. Utilizing AI-powered route optimization and chaining, which can be executed by a marketplace of over 20,000 vetted drivers covered by an owned Captive Insurance unit, Draiver provides scalable solutions, ensuring faster deliveries and cost savings for auto/truck dealers, service centers, fleet companies, rental agencies, and OEMs.

Position Overview: We are seeking an early career professional to support our Country Manager and Revenue Team. The ideal candidate will assist with a variety of activities including creating sales proposal decks, preparing business reviews, managing communication campaigns, conducting market analysis, and other related tasks.

Key Responsibilities:

• Grow existing customer base with new products, regional expansion and share of services
• Keep track and improve existing customer’s profitability
• Lead implementation of new customers ensuring a proper kick start of the operations and setting all variables for success
• Support developing price proposals
• Develop compelling presentations and proposal decks to showcase products or services to potential clients.
• Assist in compiling data and preparing reports for business reviews.
• Analyze performance metrics and provide insights to support decision-making.
• Support the planning, execution, and tracking of communication campaigns.
• Research and analyze market trends, competitors, and customer behavior.
• Prepare reports and presentations based on findings to inform strategic decisions.

Skills and Qualifications:

• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.

Qualifications:

• Bachelor’s degree in Business, Engineering, Marketing, or a related field.
• Proven experience in customer success, account management, or a related role, in the SaaS or technology industry
• Minimum of 5years of experience in the automotive sector (auto retail, auto servicing OEMs, fleet management companies, trucking companies).
• Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
• Ability to travel frequently for face-to-face customer visits.
• Proven experience in SaaS sales, preferably in the automotive industry.

Key Competencies:

• Results-oriented with a strong sense of urgency and accountability.
• Exceptional problem-solving skills and attention to detail.
• Ability to work independently and lead cross-functional teams.
• Strategic thinker with strong analytical and problem-solving capabilities
• High level of energy, self-motivation, and a strong ownership spirit.
• Analytical skills with the ability to leverage data to drive decision-making.

What We Offer:

• Competitive salary and commission structure.
• The chance to be part of a forward-thinking company shaping the future of vehicle logistics.