Customer Solutions Account Manager

Caterpillar Financial Services Corporation; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Caterpillar Inc. is seeking a seasoned Senior Account Manager to lead large strategic accounts, aligning customer objectives with Caterpillar products and services to drive profitable growth through cross-functional collaboration.

You will build executive relationships, develop growth plans, and deliver value-driven solutions with dealers and internal partners. Travel about 50% and onsite five days a week is required.

Formación

• Bachelor's degree required; proven commercial experience in sales or account management.
• Pre-Advanced English proficiency and ability to communicate with stakeholders.
• Experience in sales, account management, or customer-facing roles with strategic focus.

Responsabilidades

• Develops and executes strategic account plans to grow sales and retain customers.
• Builds trusted relationships with customer executives, dealers, and internal stakeholders.
• Identifies customer needs and opportunities to position Caterpillar products and services.
• Leads commercial discussions, negotiations, and business reviews for mutual outcomes.
• Coordinates cross-functional teams to implement customer strategies and resolve challenges.
• Provides consultative sales leadership to customers and dealer partners.
• Analyzes market trends and customer performance to find growth opportunities.
• Maintains accurate pipelines, forecasts, and account plans.
• Communicates product availability, pricing, and service offerings to customers.
• Acts as voice of the customer to stakeholders to improve satisfaction and loyalty.
• Drives adoption of Caterpillar technologies and services to improve outcomes.

Conocimientos

Customer Focus

Strategic Account Management

Business Acumen

Industry Knowledge

Decision Making

Negotiating

Relationship Management

Value Selling

Collaboration

Commercial Leadership

Educación

Bachelor's Degree

Descripción del empleo

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

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Role Definition

Manages and grows strategic large accounts by developing customer-focused growth strategies, strengthening executive relationships, and delivering value-driven solutions through effective collaboration with dealers and internal business partners. Serves as the primary commercial leader for assigned accounts, aligning customer business objectives with Caterpillar products, services, technology, and support capabilities to drive profitable growth and customer success.

Skill Descriptors

Customer Focus: Ability to understand customer needs and deliver solutions that create value and strengthen customer relationships.

Strategic Account Management: Ability to develop and execute account plans that support customer success and business growth.

Business Acumen: Understanding of customer business drivers, financial impacts, and market opportunities.

Industry Knowledge: Knowledge of industry trends, competitive landscape, and customer applications.

Decision Making and Critical Thinking: Ability to analyze information, identify solutions, and make sound business decisions.

Negotiating: Ability to reach mutually beneficial agreements while maintaining strong customer relationships.

Relationship Management: Ability to build and maintain effective relationships with customers, dealers, and internal partners.

Value Selling: Ability to communicate the value of products, services, and solutions based on customer needs.

Collaboration and Influencing: Ability to work across teams and influence stakeholders to achieve business objectives.

Commercial Leadership: Ability to lead sales opportunities, drive profitable growth, and deliver business results.

Responsibilities

• Develops and executes strategic account plans to achieve sales growth, market share objectives, and long-term customer retention.
• Builds and maintains trusted relationships with customer executives, key decision makers, dealers, and internal stakeholders.
• Identifies customer business needs and opportunities, positioning Caterpillar products, technologies, services, and solutions to deliver measurable value.
• Leads commercial discussions, contract negotiations, and business reviews to support mutually beneficial outcomes.
• Coordinates cross-functional teams including Product Support, Finance, Operations, Services, Marketing, Digital, and Dealers to execute customer strategies and resolve business challenges.
• Provides consultative sales leadership to customers and dealer partners, ensuring alignment of sales and service support activities.
• Analyzes customer business performance, industry trends, competitive developments, and market conditions to identify growth opportunities and mitigate risks.
• Maintains accurate opportunity pipelines, forecasts, and account plans to support business objectives.
• Communicates product availability, pricing, lead times, service offerings, and operational updates to customers and stakeholders.
• Acts as the voice of the customer internally, advocating for solutions that improve customer satisfaction, loyalty, and long-term business partnerships.
• Drives adoption of Caterpillar technologies, digital solutions, and service offerings to improve customer outcomes and equipment lifecycle performance.
• Basic Requirements
• Bachelor's Degree.
• Pre-Advanced English proficiency.
• Experience in sales, account management, business development, or customer-facing commercial roles.
• Demonstrated ability to manage strategic customer relationships and complex business opportunities.

Additional Information

• Travel expectation: approximately 50%.
• Frequent customer, dealer, and industry engagement required.

Note: This position requires the candidate to work onsite five days a week.

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Posting Dates:

September 29, 2026 - October 6, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply