Customer Service Supervisor

Flowserve; Santa Clara Coatitla; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa global busca un(a) Customer Service Supervisor en Santa Clara Coatitla. El candidato ideal contará con experiencia en gestión de equipos y atención al cliente, así como estudios en ingeniería. Se espera alta competencia en inglés y habilidades en MS Office y SAP, junto con un enfoque hacia la mejora continua y el servicio al cliente.

Formación

• Experiencia de 2 a 4 años en gestión y soporte al cliente.
• Inglés hablado y escrito muy bueno.
• Independencia y trabajo en equipo necesarios.

Responsabilidades

• Gestión y optimización de los KPIs operativos.
• Apoyo a clientes existentes y adquisición de nuevos clientes.
• Desarrollo e implementación de procesos de servicio innovadores.

Conocimientos

Comunicación

Orientación al cliente

Gestión de equipos

Análisis de KPI

Conocimiento de SAP

Educación

Licenciatura en mecatrónica, ingeniería mecánica o industrial

Herramientas

MS Office

Descripción del empleo

Customer Service Supervisor page is loaded

Customer Service Supervisor

Apply locations Santa Clara Coatitla, Mexico time type Full time posted on Posted 30+ Days Ago job requisition id R-13761

Role Summary:

As a Customer Service Supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.

Responsibilities & Requirements:

• Management of a team
• Ensuring and optimizing the operational KPIs
• Support of existing customers and acquisition of new customers in coordination with the sales department
• Conducting customer experience and concluding orders and following up customer projects
• Monitoring and responsibility of the profit and loss account for a site
• Optimization and continuous improvement of process flows in the service department
• Initiation of projects to increase efficiency
• Active participation in the development and implementation of innovative service processes
• Interface management with internal engineering, external service providers, purchasing, quality and other service location
• Evaluation and reporting of operational key figures in an international environment
• Enforcement of safety and quality expectations
• Supervision of international intercompany business
• Other duties as assigned.

Preferred Experience / Skills:

• Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar
• Willingness to communicate with colleagues at production sites and service centers in an international environment
• Basic plant and process knowledge of pump technology and vacuum technology
• 2 - 4 years of professional and management experience, preferably in the field of service and customer support
• Very good written and spoken English skills and willingness to travel internationally are a prerequisite
• High quality awareness, commitment and high flexibility as well as resilience and customer orientation
• Good PC and MS Office skills
• Experience with SAP or similar ERP
• Independent, team-oriented work
• Overall entrepreneurial mindset
• BS or BA Degree in relevant field and 2-4 years relevant experience