Customer Service Specialist, speaking Dutch and English

SBM Company; Ciudad Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An established industry player seeks a dedicated Order Management Specialist to oversee Dutch customer orders and claims. This role emphasizes accuracy in order processing and effective communication, ensuring customer satisfaction throughout the logistics process. The ideal candidate will possess strong language skills in Dutch and English, alongside proficiency in MS Excel and ERP systems. Join a forward-thinking company that values passion, responsibility, and a proactive approach to customer service. This is an excellent opportunity to contribute to a dynamic team while growing your career in a supportive environment.

Formación

• 3+ years of experience in order management or customer service roles.
• Strong command of Dutch and English, both written and spoken.

Responsabilidades

• Manage Dutch customers' orders and claims, ensuring accuracy and timely invoicing.
• Support sales organization with customer data management and communications.

Conocimientos

Dutch Language

English Language

Customer Service

Problem Solving

Attention to Detail

Herramientas

MS Excel

SAGE ERP System

Power BI

Descripción del empleo

WHO ARE WE?

SBM Life Science is the Home & Garden subsidiary of a French, independent and family-owned group of nearly 1000 employees present in Europe and North America, on the amateur and professional markets.

SBM Life Science responds to everyone's need to reconnect with nature by putting the vegetal at the heart of our lives. Our solutions accompany the consumer throughout the seasons to care for, cultivate, maintain and beautify their garden and protect their living space.

Our range of products includes plant protection, care and nutrition, but also seeds and potting soils, as well as pest and mosquito control products, to meet consumers' needs.

We master the entire value chain, develop and deliver solutions that reconcile nature and science, performance and responsibility, and in so doing, help each of us to be an agent of change.

Thus, SBM continuously engages its employees, partners and customers to develop a meaningful approach to Corporate Social Responsibility. These CSR commitments are based on 4 pillars: Social, Societal, Environmental and Offer.

SBM is a company among the leaders in its market, agile and with a strong entrepreneurial spirit; the values that drive us and that are carried by our teams are passion, authenticity, responsibility and boldness!

In 2022, SBM Life Science obtained the Great Place To Work certification in Europe, a recognition that echoes that obtained in the United States in 2021.

Our promise: Let's Grow Tomorrow Together.

Find more information on our website: https://sbm-company.com/

PURPOSE OF THE ROLE

Manage all Dutch customers' orders, invoices and claims, in compliance with the terms and conditions of sales, as well as take care of after-sales activities, in order to ensure optimal logistics to the customers for the products of SBM Life Science on assigned perimeter.

MAIN ACCOUNTABILITIES

Dutch Customers' Order Management - enter orders in ERP-system (SAGE) and issue invoices, by:

1. Reviewing orders for accuracy and completion
2. Organizing workflow to meet customer times frames
3. Perform on time invoicing of customer orders

Dutch Customers' Claims - handle and resolve, by:

1. Providing prompt and accurate response to claims inquiries.
2. Investigating invoice errors, incorrect or damaged goods
3. Registering claims in SAGE database
4. Issuing credit notes

Dutch Customers' Data and Sales Support - manage customer information and support sales organization in administrative customer communications, by:

1. Setting up new customers accounts
2. Performing customer verifications
3. Updating and maintaining customer accounts and price lists
4. Communicating product related information and updating external databases

REQUIREMENTS

• Very good command of Dutch and English, written and spoken
• Min. 3 years of experience at similar position
• Strong command of MS Excel
• Power BI / ERP system - will be an asset

DESIRED PERSONAL PROFILE

• Customer and service oriented, proactive approach (towards external & internal environment)
• Can do attitude - natural attitude of searching for solutions
• Details, process and structure oriented approach
• Ability to communicate efficiently via phone
• Team player with sense of humor :)